Thank you for your feedback.
I am sorry that you were unhappy with your latest experience with us. We certainly do value your custom and your loyalty.
Having looked into the problems you experienced whilst you were away I can understand your frustration about the set up of the heating system. We will pass your feedback on to the property owner so that they can reflect on whether they could make changes to benefit future guests.
We would like to thank you for bringing this to our attention. However, we were not contacted during your stay we were unable to intervene before you decided to cut your holiday short. If you do go away with us in the future please feel free to contact us with any issues you have. Our Customer Relations team are on hand 7 days a week, from 9am to 7pm.
Kind Regards,
The Customer Relations Team
