We had a trouble free experience from the moment of booking. The cottage was a delight with beautiful views across the Lune Valley. The cottage was comfortable and the owner Emma was very helpful but
I did not like the automatic telephone answer service that makes you wait until the end before allowing you to select an option.Whenever I tried to call Sykes there was always a very long wait time an
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Customer Relations
Sykes Cottages
4 years ago
Thank you for your comments.
I am sorry to hear that you were disappointed in our service. We endeavor to provide excellent levels of customer service and we handle your feedback with the up most importance. I understand that your comments were investigated and that we did everything possible to help you with a resolution. We will take your feedback on board and highlight these issues with service internally.
The booking was easy. The property matched the description, nothing of importance easy misuse doubt. The property itself was superb and the owner friendly and helpful.
Thank you for your comments.
I am sorry to hear that you are disappointed in our service. I can assure you that we take all feedback very seriously and a thorough investigation was carried out. If you would like to discuss this further, please feel free to contact us.
Thank you for your comments.
I am sorry to hear of your disappointment in our service. We strive to provide excellent levels of customer satisfaction. I am glad that we have now come to a positive resolution for you.
Thank you for your comments.
I am sorry to hear of your disappointment in the property. As we were not aware of this issue until after your departure, we were unable to rectify this for you during your stay. I do hope you will book with us again.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
