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Reseñas de Zurich Town, Community and Parish Insurance | Reseñas de servicio al cliente para https://www.feefo.com/reviews/town-and-parish | Feefo

Mostrando 2,412 reseñas

Cliente de confianza

8 years ago

Fecha de compra: 01/05/2016

Good, Timely communications and explanations of changes to costs or service were appreciated.

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Cliente de confianza

8 years ago

Fecha de compra: 22/03/2016

Documents provided in a timely manner with personal contact details to whom queries can be addressed - much appreciated.

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Cathy

Westbury

8 years ago

Fecha de compra: 14/04/2016

Lo que Cathy dijo sobre Zurich Town, Community and Parish Insurance:

Really helpful and informative.

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Cliente de confianza

8 years ago

Fecha de compra: 14/04/2016

We did have an informative meeting with your representative, Karen. I was just less keen on the fact that the price was dropped further in order to be able to compete with the competitor's quote I ha

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Caroline Chaston

Zurich Town, Community and Parish Insurance

8 years ago

Dear Vicky,

Firstly thank you for renewing your council’s insurance requirements with us.

We put value on the provision of having a dedicated account manager and Karen worked with you throughout your insurance renewal and is on hand to help with any assistance you may require in the future.

We value your custom as you have been with us for a number of years. In that time insurance rates have dropped with ourselves and our competitors. It is not unusual for insurance rates to fluctuate, as you will know from holding personal lines of insurance.

We are keen to maintain existing relationships with our customers and sometimes this means working with them to get to more appropriate premium over a two step process.

Thank you for your feedback Vicky. We appreciate it and I can assure you that we take all our customers feedback on board.

Regards,

Caroline

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Cliente de confianza

8 years ago

Fecha de compra: 01/04/2016

Good communication, good price with good coverage.

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Sarah

Ross on Wye

8 years ago

Fecha de compra: 13/04/2016

Lo que Sarah dijo sobre Zurich Town, Community and Parish Insurance:

The service was fair - the documentation needs updating though as the covering letter I received was not relevant.

Caroline Chaston

Zurich Town, Community and Parish Insurance

8 years ago

Dear Sarah,

Thank for taking the time to respond to our Feefo request and for choosing to renew your insurance requirements with Zurich Insurance.

I must apologise for the accompanying letter that you received, you are indeed correct in that some of the information contained within the letter was not relevant and these sections should have been removed ahead of sending to you.

We look forward to speaking with your later in year in connection with the renewal of your second policy with us.

In the meantime should we be able to provide any assistance, please do not hesitate to contact your Account Manager Karen Cowen.

Regards,

Caroline Chaston

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Cliente de confianza

8 years ago

Fecha de compra: 06/04/2016

Everyone I have dealt with has been timely, professional and helpful. My questions have been noted and responded to.

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Cliente de confianza

8 years ago

Fecha de compra: 01/04/2016

Comprehensive, friendly and very helpful. It would be useful to start the process earlier.

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Alistair

Dinnington, South Yorkshire

8 years ago

Fecha de compra: 01/04/2016

Lo que Alistair dijo sobre Zurich Town, Community and Parish Insurance:

Outstanding service from Jonathan Meisels in particular - really helpful, extremely quick and very friendly.

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Cliente de confianza

8 years ago

Fecha de compra: 12/04/2016

Justine was very helpful and responded quickly to any queries.

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Acerca de Zurich Town, Community and Parish Insurance

Zurich Municipal offer specialist insurance cover for town, community and parish councils. With over 25 years' experience in the public sector, we understand that every local council is different, and that taking the right steps to protect yours is a big responsibility. That’s why we provide you with options that could help provide the right cover for your town, community or parish council.

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08000 778 552

The Barn, Drayton House, Drayton Lane, Chichester, West Sussex, PO20 2EW, United Kingdom

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