Good Afternoon,
Thank you for taking the time to leave a review.
I am really sorry to hear that the delivery of the parcel has disappointed you. If Hermes is not suitable for you, not to worry we also delivery our expedited parcels with Royal mail. Once you have placed an order and paid for expedited shipping please contact us straight away. We would be happy to ensure that this goes out with royal mail for you instead of Hermes.
We will get this looked into with the courier. We will do everything in our power to prevent this situation from occurring again. I'd like to thank you for bringing this matter to my attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Kind regards,
Aneela
