Bott and Co Solicitors arvostelut

Thank you for your feedback. We have attempted to contact you today (18.07.24) via telephone to discuss your comments. Unfortunately, we were unsuccessful. Following your comments, we have conducted a thorough review of your file. Review of the file showed that the timeframes in which we replied to your emails and call requests took place within the timeframes we advise. We have recently made changes to our telephone systems and reviewed how incoming calls are handled, we appreciate that prior to the changes you may have experienced some frustrations with trying to contact us via telephone which we apologise for. We note your comments regarding the medical evidence, whilst we appreciate that you are unhappy with this evidence, we provided you with the evidence prior to the submission to any other parties, including the Court. Finally, we understand that the Barrister did post-pone and then unfortunately cancel the pre-trial conference. However, this is unfortunately not something we are able to control based on the Barristers being independent to Bott and Co, whilst we understand that this was frustrating and upsetting for you we are not responsible for their diaries and therefore had no control over this matter. We would be happy to discuss this further with you should you wish to contact us. Kind regards, Bott and Co.

Thank you for your review. We are sorry that you are unhappy with the service provided. We would like to discuss this with your further if you could please contact us directly. Kind regards, Bott and Co.

Thank you for your review. We are sorry that you are unhappy with the service provided. Review of your file shows that your claim was settled within 6 months of instruction which is within the average timeframe of a low-value personal injury claim. Unfortunately, due to the introduction of the Civil Liability Act 2018 that came into effect May 2021 we are unable to recover costs from the Defendant Insurers for dealing with your claim, therefore, deductions are applied to your compensation. With regards to your comments on the communication, we have recently made changes to our telephone system and the diversion of calls within the business. We apologise that you found it frustrating to contact us, we would be happy to discuss your comments further should you wish to contact us directly. Kind regards, Bott and Co.