Bott and Co Solicitors arvostelut

Good Afternoon, we are sorry that you are unhappy with the service from our staff. We would be willing to discuss this further with you if you could please advise of a suitable time for us to contact you. A review of your file does not show any indication of dissatisfaction whilst your claim was ongoing with us. Unfortunately, due to a change the Civil Liability Act 2018 that came into effect on the 31st May 2021, we are no longer entitled to recover costs from the Defendant Insurers therefore the only costs we get for dealing with your claim is deducted from clients compensations. However, in order to continue to allow us to provide this service we must charge a fee. Kind regards, Bott and Co.

Thank you for your review. We are sorry you are disappointed with our service. We were instructed by you to pursue a claim for compensation under Regulation 261/2004. If you wish to make a further claim, please send your booking documents to FDLitigation@bottonline.co.uk

Good Afternoon, we are sorry that you are unhappy with the service and that you feel there has been delays in your claim. Review of your file shows that all emails were responded too within 2-4 business days, your file was progressed without delays. Payment was also made without delay and your claim is now closed. We would be happy to discuss your comments further should you wish to contact us. Kind regards, Bott and Co.