Bott and Co Solicitors arvostelut

Thank you for your feedback. We are sorry that you are unhappy with the compensation amount awarded. Please note, your claim was valued under the strict Tariff system relevant to Whiplash Type Injuries since May 2021. We obtained your agreement to accept an offer inline with the tariff system, since the correct tariff was offered by the Defendant Insurers this does not allow us to negotiate since it is a fixed amount. We would be happy to provide you with further guidance around the tariff system should you wish to receive it. Kind regards, Bott and Co.

Thank you for your review. We are sorry that you are dissatisfied with the fees on your claim. Unfortunately, due to a change the Civil Liability Act 2018 that came into effect on the 31st May 2021, we are no longer entitled to recover costs from the Defendant Insurers therefore the only costs we get for dealing with your claim is deducted from clients compensations. However, in order to continue to allow us to provide this service we must charge a fee. Kind regards, Bott and Co.

Thank you for your review. We would be happy to contact you to discuss any queries you may have regarding your claim. Upon review of your file, we can see that settlement has been reached on your claim inline with the whiplash tariffs. Whilst we accept that there was delay with your claim, it would seem this was due to documentation not being returned by yourself. Your file suggests that any questions raised by yourself were answered. Should you wish to discuss this further please provide us with a day/time to contact you. Kind regards, Bott and Co.

Thank you for your review. We are sorry that you were unhappy with the service provided. Upon review of your file we can see that your claim was settled in line with the guidance of 6-9 months. Further review of your file shows that has been no previous complaints regarding the progress and/or service provided. Settlement of your claim was within the guidance we advised you of upon receipt of your medical evidence. Which was agreed too by yourself. We would be willing to discuss any concerns with you further if you wish to provide a suitable time for us to contact you. Kind regards, Bott and Co.