We appreciate your honest feedback to highlight areas which may need improvement, thank you for taking the time to write it. Whilst we always aim to provide a special and memorable shopping experience, due to unforeseen circumstances we were unfortunately short staffed on the day you visited us, which created a security issue that prevented us from leaving the front of the store and providing you with a more personalised consultation in our seated area.
Hopefully this experience won’t dissuade you from shopping with us in the future and we will certainly look into solving the issue.
Kind regards,
Cavendish