Thank you for getting in touch and I am sincerely sorry to hear about your claim.
Whilst our aim is to offer a high standard of service at every stage, this has not been your claim experience and, and for that I’m truly sorry.
We have passed your comments over to the insurer and their appointed claims handler be investigated and they will be responding to you directly as this is in accordance with guidelines set out by the regulator.
I trust this is satisfactory and hope that this matter is resolved soon.
Yours sincerely,
Colin Cuppleditch
Customer Services Manager | Acumen Insurance Services Ltd
