Hello, sorry to hear this.You haven't provided an order number so I can't look into this to sort it out, there are number of factors which slow the process down, such as overseas shipping on standard delivery but I won't know that info until we receive your order number. It's much quicker email us directly at - info@eatgrub.co.uk. Sorry again about your order, we will as always try our best to work this out for you =) Grub love, Pops.