Tom, thanks so much for ordering from us and taking the time to leave feedback which is valuable for us to improve our customer service. I've looked into this and after ordering over the phone we emailed an invoice, it is marked 'Paid'down the bottom beside the total, sorry if this caused some confusion. Please feel free to contact me on 07929 736374 if need be to discuss, I'm happy to help. Pleased the product arrived promptly and you're happy with it, hope to welcome you back again soon :) Many thanks Hazel