Hi Louise,
Many thanks for providing feedback on your holiday. We are very sorry to learn of the problems you experienced and that your nights on board were not comfortable. Unfortunately the weather is out of our control, but the boats condition is, so for that we sincerely apologise. It is disappointing to learn that your complaint was not passed on to our customer service team, we have forwarded your comments here on to both the Base and the customer service team - somene will be in touch as soon as conveniently possible.
Thank you again for sharing your experience, you'll be pleased to know we have taken action to ensure future clients do not experience the same frustrations.
Kind regards,
