Mitä Zack sanoi Suzuki Insurance & Accident Aftercare:
Good customer service on the desk, booked in my car quickly. I was asked if i needed my car back at a certain time, I requested around midday and I received a phone call at 11.40 explaining that my ca
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Anwen L
Suzuki Insurance & Accident Aftercare
7 years ago
Many thanks for taking the time to review your experience with us. We’re delighted to hear how happy you are with the service you received. If there is anything else we can help with, please don’t hesitate to ask.
Mitä Ian sanoi Suzuki Insurance & Accident Aftercare:
Everyone I spoke to was friendly and quick to help me. They made the claims process very easy and I'm very pleased with the repairs. I only knocked off a star because nobody contacted me when there
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Anwen L
Suzuki Insurance & Accident Aftercare
7 years ago
Many thanks for your comments. Please accept our apologies for not keeping you updated on the delay of the repairs. This as this is not our normal standard of service and has been communicated back to our Claims Operations Manager who will address with the team to prevent this happening again. We’re glad that this didn’t affect your overall experience of Suzuki Accident AfterCare. If there is anything else we can help with please do not hesitate to ask.
Mitä Richard sanoi Suzuki Insurance & Accident Aftercare:
Very smooth service - only 4 stars because I feel the car repair taking 6 weeks is rather too long - although I don't expect that was Suzuki's fault. I was updated regularly and on the couple of occas
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Anwen L
Suzuki Insurance & Accident Aftercare
7 years ago
Thank you for your comments. Unfortunately, the wait was due to a parts delay on the Continent but we worked very closely with Suzuki UK to obtain the parts as soon as we possibly could. We’re pleased to hear that your overall experience of Suzuki Accident AfterCare was positive. If there is anything else we can help with just ask.
Mitä Joanne sanoi Suzuki Insurance & Accident Aftercare:
Repair still not sorted,as vehicle came back from the repairs damaged and still awaiting for this damage to be repaired.
Anwen L
Suzuki Insurance & Accident Aftercare
7 years ago
Dear Joanne,
We are sorry to hear that you are having problems with the repairs to your vehicle. We have therefore now escalated this to our customer experience team who will be in touch with you shortly to ensure your vehicle is repaired correctly as soon as possible.
They dealt with my claim very efficiently whilst keeping me informed on a regular basis as to what was happening with the claim and repair of my vehicle.
Anwen L
Suzuki Insurance & Accident Aftercare
7 years ago
Thank you for your wonderful review. We're happy to hear how pleased you were with the service you received. Let us know if here is anything else we can help you with.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
