We have shared your comments with the owners who were saddened to hear that their cottage did not meet with your expectations. As reflected in the reviews for Ena’s Cottage this year, previous guests have consistently enjoyed their stays, describing the cottage as ‘comfortable and clean.’ Estate staff were regularly attending the adjoining house during your stay, and the visitor manager’s phone is manned seven days a week. Had you raised any of your concerns at the time, every effort would have been made to address them for you. We believe the photographs and descriptions provide an accurate representation of the cottage, and we strive to ensure that guests are aware they are booking a period property, part of a restored 18th-century building on a remote 7,000-acre estate. Thank you for taking the time to review and for your valued feedback.