Following on with your conversation today with Julia, we do apologise with the way you were left feeling on the day of your move. As discussed, we were all working in difficult circumstances and following government guidelines of a closed office policy. I was pleased to hear that you were happy with the customer service Julia had provided up to this point for you. We can now have the office doors open to the public and hopefully this situation won't arise again. We wish all the happiness in your new home.
Best regards Jason Lake
Branch Director
