Alexander & Co Évaluations

Dear Mark, Thank you for your review. We are sorry to hear that you are unhappy with our service regarding the gardening work. I have personally investigated this with the property manager looking after your property, we believe that this has been a miscommunication between a third party contractor. However, we note that you are unhappy and will ensure that this does not happen in future. Please do not hesitate to contact us if you wish to discuss this further. Kindest Regards Sophie Moore Head of Property Management

Good Afternoon, We sincerely apologiseif you believe that our service is of bad customer service. I did personally look into your concerns previously, and allocated you another member of my team to manage your property which I believe that you have been happy with to date. I have also dealt with your maintenance requests myself in Madeline's absence within a 24 hour time frame so I apologise if you are still unhappy with our service. We always endeavour to resolve maintenance issues as timely as possible, however we as property managers have to have instructions from clients to go ahead with works and rely on the contractors to submit their costs and recommendations in a timely manner, which sometimes there can be delays for unforeseen reasons. Should you wish to discuss this any further please do not hesitate to contact me personally. Kind Regards Sophie Moore Head of Property Management

Thanks for your kind feedback, it was a pleasure to deal with you too.

Dear Mr Sanchez Thank you for your feedback. We are sorry you felt you received a bad service from us, it would never have been our intention. We do appreciate all kinds of feedback as it does help us with improving our services. I am aware you were invited to contact me at the time so if you feel you would like to speak about your experience then I am very happy to have a conversation with you? Hoping you arenow settled into your new home Many Thanks Louise

Many thanks for your positive feedback. Kind Regards, Alexander & Co. Team

Many thanks for your positive feedback. Kind Regards, Alexander & Co. Team

Good Afternoon Thank you for your recent review. I am very sorry to hear you have concerns, I can assure you personally we are never too busy to speak with you and confirm that we have the intentions of the tenant and landlord in mind at all times during our services, however sometimes our hands are tied as we have to instruct on the actions of our landlords. Please do not hesitate to contact me if you wish to discuss any further. Kind Regards Sophie Moore

Thank you for your constructivefeedback, I am sorry to hear you are experiencing these issues. I have made a note on our system of this and informed all staff. We are very proud of our service and we will ensure you receive a better experience moving forward.

Good Morning Mike Thank you for your kind feedback as always. Best wishes The team at Alexander and Co