Many thanks for your feedback. Please accept our apologies that you have not received the level of service you would expect.
We endeavour to ensure that all our documentation is correct from the outset, and we regret that this was not the case in this instance.
We are glad we were able to speak with you over the phone about the corrections, and get new documentation issued to you on the same day.
We will contact you shortly to make sure that everything is now to your satisfaction.
Kind Regards
GSI Insurance Customer Service Team