Hi Jospeh, thank you for your feedback and we are really sorry you did not have the fabulous experience we, and you, would have wanted with one of our boats. Our local teams are contactable throughout your cruise in case you have questions or need help - I’m sorry if our service levels did not meet your expectations. This is disappointing to hear. If we can be of any further help at all, please feel free to contact our team at customerservice@leboat.com