Thanks for your feedback.
I tried to call you today and understand it wasn't a good time to talk.
We’re sorry to hear about your mother and hope she makes a quick recovery.
Apologies for the inconvenience caused during your booking process. If you could let me know what issues you had and I will be happy to investigate further.
Apologies the fare you booked was a special offer and these are non-refundable. The conditions are detailed in the booking conditions. You might be able to claim for the loss of your ticket via your travel insurance provider as in most cases this type of situation should be covered.
Darrel
ManxFerries