Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Audenza Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/miafleur | Feefo

Afficher les 2,124 commentaires

Christine Vize

6 years ago

Date de l'achat : 13/10/2017

Ce que Christine Vize a dit à propos de Audenza:

Item was well packed. The offer of a refund with free return when I was disappointed with the item, demonstrates responsive customer service.

Évaluations des produits

I was very disappointed with the large planter. It was surprisingly light in weight when for the price I expected something substantial. It is also very basic looking, both the metal and wooden parts.

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Hollie

Audenza

6 years ago

Hi Christine, I'm so sorry to hear that you're disappointed with your planter. This item has been handcrafted from iron and mango wood and it has been one of our best selling items this year. We haven't had any other feedback of this nature, so we're really surprised to hear you're unhappy.

I can see that you have not contacted us at all to discuss this item, or to arrange to return it to us.

So I'm going to drop you an email now to discuss this further, because I would like to get a better understanding of what the issue is, and to arrange for you to return this to us for a full refund.

Kind regards, Hollie

Christine Vize

6 years ago

Thank you for contacting me, and offering a free return of the goods, your customer service is very responsive.

Adrienne Bull

6 years ago

Date de l'achat : 09/10/2017

Ce que Adrienne Bull a dit à propos de Audenza:

Beautiful range of products. Fast delivery. Well packaged item

Hollie

Audenza

6 years ago

Thank you so much for your kind review :-)

Évaluations des produits

Mauvais

6 years ago

Date de l'achat : 06/10/2017

On this occasion everything was done well. Ordering online, notification of progress, delivery. Delighted with the three vases, bought with gift giving in mind, however now the desire to keep two of

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Hollie

Audenza

6 years ago

Thanks so much for your review! We're thrilled to hear you're happy with the vases and thank you for your kind words too :-)

Mauvais

6 years ago

Date de l'achat : 04/10/2017

As they did not do anything wrong it must be alright.

Évaluations des produits

good sized object , if you like bugs ( grasshopper ) this is an attractive object.good finish to it. Well packaged. Too slow delivery from purchase given the postage cost hence 4 stars

Hollie

Audenza

6 years ago

Thanks so much for your review. I'm really pleased to hear that you like the grasshopper, but naturally sorry to hear that you felt the delivery time wasn't speedy enough.

I have double checked your order and can see that it was delivered in 4 working days after purchase, which is within our 3-5 working day time frame. We are a small, family run business, however we always working to improve our delivery services as we grow as a company. So we value feedback like this. Thanks again for your review, Hollie.

Barbara Kennedy

6 years ago

Date de l'achat : 04/10/2017

Ce que Barbara Kennedy a dit à propos de Audenza:

💕 the beautiful pink silky sheep-skin. An extravagant purchase to enhance my ‘throne’ in the lounge while recovering from an operation. A glamorous accessory which I love. Trying hard to resist buyin

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Hollie

Audenza

6 years ago

We're absolutely thrilled to hear how happy you are with your sheepskin rug! Wishing you a speedy recovery.

Évaluations des produits

Anne louise Naylor

6 years ago

Date de l'achat : 04/10/2017

Ce que Anne louise Naylor a dit à propos de Audenza:

Great products . Many thanks

Hollie

Audenza

6 years ago

Thanks for your review! :-)

Juliette Adams

6 years ago

Date de l'achat : 04/10/2017

Ce que Juliette Adams a dit à propos de Audenza:

Look great on the wall and the colours look just as on the website.

Hollie

Audenza

6 years ago

Thanks so much for your review, Juliette!

Denise Greaves

6 years ago

Date de l'achat : 04/10/2017

Ce que Denise Greaves a dit à propos de Audenza:

Fast, efficient service and delivery every time I order.

Hollie

Audenza

6 years ago

This is fantastic to hear, thank you!

Évaluations des produits

Jutta

München, Germany

6 years ago

Date de l'achat : 03/10/2017

Ce que Jutta a dit à propos de Audenza:

Perfekter Service und Beratung vor dem Kauf, sehr persönlich gehaltene Korrespondenz und Information zur Lieferung ins Ausland.

Hollie

Audenza

6 years ago

This is really great to hear. Danke schöne, Jutta! :-)

Évaluations des produits

Mauvais

6 years ago

Date de l'achat : 02/10/2017

Prompt efficient delivery.All goods well packed.The vases are good quality.I have searched for months for something different and now have found the ideal items

Hollie

Audenza

6 years ago

We're so pleased to hear this. We scour the globe to find lots of unusual pieces!

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À propos de Audenza

Audenza is an award winning online homeware boutique; created to add edge, style and interest to the homes of interesting people. Selling a fabulously quirky selection of homewares which ooze character and scream fearless style. Think iconic, bold and statement furniture, accented with eclectic, unique and ever so slightly eccentric home accessories. Life’s too short to live in a beige box. It’s time to unleash the colour, release the kitsch and surround ourselves with pieces we love. It’s time to create homes that are as beautiful and unique as we are. We hear you. We are Audenza, ‘The ones who dare’.

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0116 2986393

The Potato Store, Knighton Junction Lane, Leicester, Leicestershire, LE2 6AR, United Kingdom

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Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?