Good Afternoon,
Thank you ever so much for taking the time to leave your valued feedback.
Please accept our sincere apologies for any inconvenience or disappointment that has been experienced with the delivery of your recent Naken order.
As a retailer of high-end products and brands, we do pride ourselves on offering fantastic service with fast and efficient delivery options, so once again please accept our apologies for the delayed arrival of your parcel on this occasion.
We work very closely with our couriers, as you mentioned they also provide an exceptional level of service.
However, on this occasion, it appears there was a delay with our supplier and therefore your order wasn’t able to be delivered on your chosen delivery date.
I can see you have gotten into contact with our dedicated customer service team in regards to this, and we were able to give you another estimated date of delivery which your items arrived with no further delays.
We do endeavour to contact all our customers in advance to notify of any delays or issues with their order, but in this case, we were not able to do so.
At Naken, we are always looking to improve our customers' experiences and I will be sure to escalate your feedback for further review so we can consider this when reviewing our delivery options, and notifications for our customers.
We look forward to you hopefully shopping with us again.
Kind Regards,
Alice.
