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Ruggles Horse Rugs Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/ruggles-equestrian-limited | Feefo

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Mauvais

10 months ago

Date de l'achat : 06/11/2023

Lovely rug, will be ordering again!

Diane Leake

Ruggles Horse Rugs

8 months ago

Thank you for the review and pleased you were happy with the price and quality.

Évaluations des produits

Mauvais

10 months ago

Date de l'achat : 11/11/2023

Great quality, great price, great service

Diane Leake

Ruggles Horse Rugs

8 months ago

Thank you for the 5* review and very pleased you were happy with all aspects

Évaluations des produits

Mauvais

10 months ago

Date de l'achat : 04/11/2023

Easy ordering and quick delivery. Rug exactly as described.

Évaluations des produits

Annabelle Bennetts

Cornwall

10 months ago

Date de l'achat : 09/11/2023

Ce que Annabelle Bennetts a dit à propos de Ruggles Horse Rugs:

I would recommend Ruggles. Very efficient service

Diane Leake

Ruggles Horse Rugs

8 months ago

Thank you for the review and pleased that you are happy with the quality and service

Évaluations des produits

Jill Perkins

10 months ago

Date de l'achat : 09/11/2023

Ce que Jill Perkins a dit à propos de Ruggles Horse Rugs:

Excellent service and great quality rugs

Diane Leake

Ruggles Horse Rugs

8 months ago

Thank you for this feedback which is appreciated. Very pleased you are happy with the quality and service.

Évaluations des produits

Allie Church

10 months ago

Date de l'achat : 01/11/2023

Ce que Allie Church a dit à propos de Ruggles Horse Rugs:

Ruggles service is always good. I have purchased many rugs from them and the 7ft heavy always works but not this time….

Diane Leake

Ruggles Horse Rugs

10 months ago

Thank you for the review. I am sorry that the rug wasn't suitable this time. I can't see that you have contacted us to query this - could you perhaps e-mail to sales@rugglesequestrian.co.uk so that we can try and sort for you. It doesn't happen often but I am wondering if it has been mislabelled at the factory and is a 'horse' 7'0 rather than HH. Look forward to hearing from you.

Évaluations des produits

Beautiful rug and usually the 7ft is perfect for my HH but this comes up so short and doesn’t give enough room around the shoulder. Also front clip snapped on first night. Disappointing as it’s a love

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Diane Leake

Ruggles Horse Rugs

10 months ago

I am really sorry that this rug wasn't suitable. I can't see that you have contacted us to query the fit - perhaps you could e-mail us on sales@rugglesequestrian we can try and sort for you. It doesn't happen often but I am wondering if it has been mislabelled at the factory and that you actually received a 'horse' 7'0 rather than a HH 7'0 as that would make sense based on what you have said about the fit at the shoulder. If tight that might also be why the clip broke. If you contact us and let us have some photos we will try and sort for you.

Diane Leake

Ruggles Horse Rugs

10 months ago

Thank you for e-mailing and it does seem that this rug was unfortunately mislabelled at the factory - hence the different fit! Thank you for stating though that you have always been happy with the fit for your heavy horse and that you will be back again in the future. Unfortunately in any mass production situation there will always be the occasional issue and mislabelling, though it doesn't happen often, is one of them.

Allie Church

10 months ago

Thank you for clarifying what happened, I understand these things do occur and I appreciate the swift response. Ruggles rugs for HH are the best I’ve come across so I’ll be back!

Mauvais

10 months ago

Date de l'achat : 02/11/2023

Exceptional quality, fits my horse well and you can clearly see how well made it is. These are by far my favourite rug.

Diane Leake

Ruggles Horse Rugs

8 months ago

Thank you for much for the review and very pleased you are happy with the quality and fit.

Évaluations des produits

Mauvais

10 months ago

Date de l'achat : 09/11/2023

Your service was first class. Even before I have always had a fantastic service from and a very quick delivery. The design was very good , really loved it for m y Miniature Shetland only thing was th

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Diane Leake

Ruggles Horse Rugs

8 months ago

Thank you for the review and very pleased you were happy with the fit and service. Regarding the chest fastenings - we do have lighter weight clips if you would prefer.

Évaluations des produits

Mauvais

10 months ago

Date de l'achat : 07/11/2023

The service was as you would expect, but the front top clip on the rug snapped overnight the first time my horse wore it. I was unable to get a refund as under the terms of service the rug must be as

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Diane Leake

Ruggles Horse Rugs

10 months ago

This section is usually about the service (not about the product) and I have checked and your order was received on 7/11 evening and delivered on 9/11 on our standard free delivery service. I have responded on the product review but again I am sorry that one of the chest clips failed - I wish you had contacted us and we could have resolved for you as we do pride ourselves on our customer service. As mentioned there are two chest straps/clips so the chances of both failing would have been extremely unlikely. With regard to the 'returns policy' this is not the case where there is a problem with an item - we just ask that customers contact us. Regarding the stiffness of the fabric and fit, the fabric quality is not something we have ever had such feedback on before and this is one of the most popular stable rugs in the range. Obviously if you were not happy with the fit when you tried on then of course we could have taken back for a full refund. As mentioned on the product review you left, if you would like us to send replacement clips, or the more robust turnout trigger clips, then please let us know and we can sort this for you. Please advise if there was an issue with any of the other fittings.

Mauvais

10 months ago

Thank you for your response. I would be very grateful to receive a pair of the robust turnout trigger clips so that I know the rug will be safe in the future. Many thanks Janet

Mauvais

10 months ago

Thank you for your assistance and I look forward to receiving the stronger trigger clips

Évaluations des produits

Poor quality fittings, front clip snapped the first time the rug was worn, dangerous.

Diane Leake

Ruggles Horse Rugs

10 months ago

I am extremely sorry to hear that the clip failed. This happens very rarely but is usually caused in the moulding process - unfortunately looking at them doesn't detect the fault hence the reason not detected at QC. There are two chest straps and clips on our rugs and statistically it would be very unusual for both to fail (unless under huge stress which is unlikely in the stable environment as horses don't tend to get caught on anything for this to happen) so the other strap/clip would have kept the rug secure. When this occasionally happens customers usually contact us and we send out replacement clips and as our design are not sewn in they are easy to replace. If you would like us to send you another pair, or if you prefer a pair of the more robust turnout trigger clips, then we are happy to do so if you just let us know. Apologies again that one of the clips failed but trust that it was just this one clip and that the other hardware/fittings were ok. If this is not the case then we would be grateful to hear.

Diane Leake

Ruggles Horse Rugs

10 months ago

As per our correspondence on the product review we have, as requested, sent out a pair of turnout trigger clips for you. These should be with you within a couple of days. Please advise if we can assist further.

Mauvais

10 months ago

The fittings I refer to, relate to the front clips on the rug not all fittings

Diane Leake

Ruggles Horse Rugs

10 months ago

Thank you for confirming regarding the fittings and I am grateful to hear it was the one clip that failed - it just happens from time to time unfortunately. The trigger clips are on the way for you and they are very robust as traditionally ones we use for turnout. I am pleased we were able to resolve this issue. Thank you.

Katherine E Tarn

10 months ago

Date de l'achat : 08/11/2023

Ce que Katherine E Tarn a dit à propos de Ruggles Horse Rugs:

Prompt despatch well made , good fitting rug.

Diane Leake

Ruggles Horse Rugs

8 months ago

Thank you for the review and pleased you were happy with the service and fit of the rug purchased

Évaluations des produits

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À propos de Ruggles Horse Rugs

A huge range of horse rugs/accessories for Shetland ponies, miniature horses, horses/ponies, donkeys and heavy horses. We are a small team who aim to provide excellent products and customer service for our customers and offer free U.K. delivery on all orders. At Ruggles we have a huge range of horse rugs for all seasons.

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01572 717 447

Loddington House, Main Street, Loddington, Leicestershire, LE7 9XE, United Kingdom

Soutien à la clientèle

Heavy Horse Heavyweight 400g V2 1200D Turnout Rug

200g Middleweight Stable Rug With Tail Flap And Fleece Collar

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Ruggles Horse Rugs Évaluations

50g Lightweight Stable Rug With Fleece CollarAutres évaluations de ce produit (12)Voir le site Web du produit

100g Standard V2 Turnout RugAutres évaluations de ce produit (11)Voir le site Web du produit

50g Lightweight Stable Rug With Fleece CollarLovely lightweight stable rug. Fits my Connie beautifully. Very pleased.Autres évaluations de ce produit (12)Voir le site Web du produit

Heavy Horse Combo Turnout Rug 50gAutres évaluations de ce produit (5)Voir le site Web du produit

100g Stable Rug And Neck CoverExcellent quality and fitAutres évaluations de ce produit (6)Voir le site Web du produit

Shetland-Miniature 100g Stable Rug With NeckGreat quality and fit....Autres évaluations de ce produit (6)Voir le site Web du produit

Heavy Horse 200g Middleweight Stable Rug With Fleece CollarBeautiful rug and usually the 7ft is perfect for my HH but this comes up so short and doesn’t give enough room around the shoulder. Also front clip sn...Autres évaluations de ce produit (3)Voir le site Web du produit

100g Standard V2 Turnout RugLove the colour, one of my favourites, fits well, love the way it sits on my cob.Autres évaluations de ce produit (11)Voir le site Web du produit

Heavy Horse 100g Combo Turnout RugLovely colour, good quality, will certainly buy from again. Great customer services.Autres évaluations de ce produit (3)Voir le site Web du produit

Shetland-Miniature-Donkey-Section A 100g V2 Turnout Rugfantastic item and also the design.Autres évaluations de ce produit (15)Voir le site Web du produit

50g Lightweight Stable Rug With Fleece CollarPoor quality fittings, front clip snapped the first time the rug was worn, dangerous.Autres évaluations de ce produit (12)Voir le site Web du produit

Shetland-Miniature-Donkey-Section A 400g Heavyweight 1200D Combo TurnoutWell made and fits mini shetland well.Autres évaluations de ce produit (10)Voir le site Web du produit

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