Ruggles Horse Rugs Évaluations

I e-mailed you several days ago after receiving this review but have not heard back. You have left us a 1* review here for our service but I have checked and it seems that we dispatched and you received on free standard delivery in less than the anticipated time so I wonder what we could have done on the service side to improve? We pride ourselves on trying to provide the best customer service we can so would welcome this feedback if you wish to reply to the e-mail. With regard to the product again I did ask on the e-mail the size/breed of pony to see if we could assist and also to advise that you were very welcome to send the item back for a refund but not heard back from you or received the goods. Happy to liaise further if you wish to reply to the e-mail.

Thank you for the 5* review and very pleased that you were happy with the service and the fly rug purchased.

Thank you for the review Caroline and very pleased that you were pleased with the service as well as the rug purchased.

Thank you for the review and pleased you were happy with the product and speed of delivery.

Thank you for leaving us a review and pleased you were happy with the service and the fly rug purchased.

Thank you for the review Carleen and so pleased you were happy with both the service and the fly mask purchased.

Thank you for the 5* review and of course not a problem to exchange an item for you. If you could just ensure you complete the Returns Form so we know what to exchange for we can sort as soon as it comes back.

Thank you for very much indeed for the 5* review and your detailed feedback. So pleased you are happy with the service and products you receive from Ruggles and we appreciate your continued loyalty to us.

Thank you for the 5* review Sue and appreciate you taking the time to leave for us.

Thank you for leaving us a 5* review Andrew and very pleased you were pleased with both the service and product purchased.