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The Cape Verde Experience Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/serenity-cape-verde | Feefo

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Mauvais

9 months ago

Date de l'achat : 11/12/2023

#Very good start to finish. Easy and clear cut. All the documentation was good and the intro from the representative was good. We were met at the plane by the rep even after a delay while the custo

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Évaluations des produits

Mauvais

9 months ago

Date de l'achat : 11/12/2023

Helpful, knowledgeable and friendly staff

Évaluations des produits

Mauvais

9 months ago

Date de l'achat : 05/12/2023

Excellent- helpful staff

Évaluations des produits

Mr Wilder

9 months ago

Date de l'achat : 03/12/2023

Ce que Mr Wilder a dit à propos de The Cape Verde Experience:

Excellent - answered all our questions and made sure we were directed to the experience we wanted. The local agent was also very helpful!

Évaluations des produits

Mr Brewer

9 months ago

Date de l'achat : 29/11/2023

Ce que Mr Brewer a dit à propos de The Cape Verde Experience:

I gave Tawni a few pointers - the hotels I wanted, the type of rooms, roughly the number of days, and the islands......and she did the rest! Excellent service

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Mauvais

9 months ago

Date de l'achat : 20/11/2023

Everything arranged very professionally and communication excellent. When problems emeged due to TUI failings the service in resolving the issues caused by a third party was handled very well. We hav

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Mrs Morris

9 months ago

Date de l'achat : 27/11/2023

Ce que Mrs Morris a dit à propos de The Cape Verde Experience:

Very efficient

Évaluations des produits

Mr Monaghan

9 months ago

Date de l'achat : 15/11/2023

Ce que Mr Monaghan a dit à propos de The Cape Verde Experience:

Easy to book and a good Representative in Santa Maria. BUT, should not have wild dogs roaming on the beach of a 4 star hotel. Also, rogue taxi driver conned me into believing that he was my official

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Évaluations des produits

In my opinion, not a 4 star hotel.

Sara Dobak

The Cape Verde Experience

9 months ago

We hope you enjoyed your holiday overall, Mr Monaghan, due to the hotel's beachfront location and proximity to the main town. It's a shame you felt the hotel was lacking as a 4-grade property, although I should add, our grading isn't meant to reflect the international star-rating system we're all familiar with. Instead, it's based on Cape Verde's own national grading process, which takes into account the islands' overall amenities and facilities.

Mauvais

10 months ago

Date de l'achat : 29/10/2023

Excellent communication. All went just as described. Not a hitch . Would definitely recommend for peace of mind.

Évaluations des produits

We had 2 suites between 5 of us with open doors.between the 2 . It was like an apartment, overlooking the beautiful sea and beach. More air conditioning needed.. Very clean, possibly a bit tired bu

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Sara Dobak

The Cape Verde Experience

9 months ago

This is such lovely feedback, thank you. My favourite part is the 'just perfect for us' comment - finding the right hotel 'fit' is so important for a great holiday and I'm delighted you have found yours in the Royal Horizons Boa Vista.

Mrs Seager

10 months ago

Date de l'achat : 03/11/2023

Ce que Mrs Seager a dit à propos de The Cape Verde Experience:

were very friendly, and helpful. Advised me after booking that the hotel i had booked, The Iberostar Boa Vista had changed hands and did i want to change my booking.I decided to stay with original boo

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Évaluations des produits

This hotel has recently been taken over from Iberostar Boa Vista. Everything was steered towards the Italian visitors at the expense of all the other international people there. The hotel staff cannot

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Sara Dobak

The Cape Verde Experience

9 months ago

Thank you for your comments. We do realise that for many previous guests at the former Iberostar Boa Vista, the style of the new management may not appeal as much as before and it's a pity you found the entertainment geared mainly towards the Italian market. Following a recent visit by one of our UK managers, we do know there are two entertainment teams, one of which speaks English - and there are also signs in English, so I'm sorry if this wasn't apparent during your stay. Nonetheless, we appreciate you taking the time to forward your observations and I hope you did enjoy your holiday in Cape Verde overall.

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À propos de The Cape Verde Experience

As a specialist operator we are proud of our 26 years’ experience in West Africa, and we believe we can offer the best range of holidays to the Cape Verde.

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0845 330 2077

Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, Hampshire, PO15 7AN, United Kingdom

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The Cape Verde Experience Évaluations

Hotel MorabezaI really enjoyed the Hotel Morabeza. It was a smaller hotel but had lots of lovely facilities and a wonderful staff. It had a nice friendly feel and...Autres évaluations de ce produit (294)Voir le site Web du produit

Barlavento TrioA good mix of islands, with faultless transfers throughout. Lovely and varied hotels, well placed for amenities and sightseeingAutres évaluations de ce produit (1)Voir le site Web du produit

Porto Antigo HotelPosition is excellent, accommodation is cleanAutres évaluations de ce produit (2)Voir le site Web du produit

Hotel MorabezaJust the Hotel we wanted, quiet, not overcrowded, very close to the town and right on the beach, lovely people. just perfect.Autres évaluations de ce produit (294)Voir le site Web du produit

Odjo d'Agua HotelFab location, good food, great bedroom. Only let down by refusing to provide coffee in th roomAutres évaluations de ce produit (21)Voir le site Web du produit

Hotel MorabezaJust the same as always. Despite having not been there for a number of years staff still recognised us. Not a glitzy five star hectic hotel, a comfort...Autres évaluations de ce produit (294)Voir le site Web du produit

Orquidea Guest HouseOrchidea and Gary could not have been better hosts. Staying with them gave us the perfect holiday.Autres évaluations de ce produit (11)Voir le site Web du produit

Oasis Salinas SeaIn my opinion, not a 4 star hotel.Autres évaluations de ce produit (1)Voir le site Web du produit

Royal Horizons Boa VistaWe had 2 suites between 5 of us with open doors.between the 2 . It was like an apartment, overlooking the beautiful sea and beach. More air conditio...Autres évaluations de ce produit (4)Voir le site Web du produit

Iberostar Club Boa Vista HotelThis hotel has recently been taken over from Iberostar Boa Vista. Everything was steered towards the Italian visitors at the expense of all the other ...Autres évaluations de ce produit (60)Voir le site Web du produit

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