The Organic Gardening Catalogue Évaluations

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and your seeds arrived safely in the end. Kind regards, Emily (Organic Gardening Customer Care)

Thank you for your wonderful review. It is great to hear that you found our website easy to navigate which lots of helpful information and that you were happy with the speed of ordering and delivery. We appreciate your comments. Kind Regards, Amy, Organic Customer Care

Thank you for your wonderful review. It is great to hear that you have been happy with all aspects of the service received and that you are impressed with the range of organic choice on offer. Kind Regards, Amy, Organic Customer Care

We are sorry to hear that you have not received your order or a response to your email. We are unable to locate an email from the email address supplied on this review and we are sorry that this has not reached us. We can see that unfortunately you completed your order online without adding the house name or number and therefore the parcel was returned to us. We have sent an email to the email address on file asking you to contact us with your full address but have received no response. We will email you again in order to get this resolved and apologies for any inconvenience caused. Kind Regards, Amy, Organic Customer Care

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! Kind regards, Emily (Organic Gardening Customer Care)

Thank you for your review. It is great to hear that you were happy with the service received. Kind Regards, Amy, Organic Customer Care

Thank you for your review. We are sorry to hear that there was some issues with delivery of your order, we are pleased to hear that you were happy with the communication received and your order should be with you shortly. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We are pleased to hear that our Customer Service Team were helpful and that your order has eventually reached you, we do apologise for the issues that you had with the delivery of your order and the inconvenience this has caused. We hope that you will give us another chance in the future to redeem ourselves. Kind Regards, Amy, Organic Customer Care

Thank you for your feedback. We are so sorry to hear that you felt our communications fell short on this occasion. We aim to keep our customers as informed as possible providing an estimation of dispatch on our website and on your order confirmation and also a dispatch notification with your tracking number upon dispatch to ensure you know when your parcel is on the way. We apologise that our communications were not as thorough as they should have been and you felt uninformed. We are all too aware of the effects plastic has on the environment, so for the last 2 years, we have been reviewing every part of our business to see where we can positively impact on the amount of plastic we use. Every time we make a change we are careful to make sure that we don’t compromise on anything affecting the quality of our products. The biggest waste would be to supply plants or any of our other products to you that arrive in poor condition and subsequently need to be thrown away or replaced. We have made big steps in the right direction and although we still have progress to make you can be assured that we are constantly looking for ways to improve further so we are supplying our products to you in the most sustainable way possible. We will of course take your comments on board and use your feedback to improve our service. Thank you for taking the time to share your thoughts with us. Kind regards, Emily (Organic Catalogue Customer Services)

Thank you for your review. We are pleased to hear that you have been impressed with the range of products available and that any issues have been dealt with efficiently by our experienced Customer Service Team. Kind Regards, Amy, Organic Customer Care

We are over the moon to hear your order arrived promptly and your are pleased with the items received. Thank you for taking the time to share your review. Kindest regards, Meg. The Organic Gardening Catalogue.