The Organic Gardening Catalogue Évaluations

We are sorry to hear that you were disappointed with the plants received, we were aware of the poor condition of your cucumber plant and can see that this was refunded however we were unaware of any further issues with your order and we can only apologise for the disappointment caused. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

Thank you for your feedback reply. Sadly we have not recieved any emails or communication into our system reagrding your tomato plants, hence why we have not responded. I apologise this is the case. It may be due to your email being sent to the no-reply email addess on your confirmation or delivery note? Please contact our customer care team directly via phone 0333 240 0776 (Charges to 03 numbers are the same as standard UK landline numbers starting in 01 or 02 but mobile providers may vary) or email (enquiries@organiccatalogue.com) and they will be happy to assist you with a resolution. Please note you should recieve a automated email reply to the customer services email address to inform you your email has been received into our systems and is awaiting reply.

Thank you for your reply. We appreciate you letting us know and forwarding you email to the correct address. Our customer care team will be in touch within 48 hours to help with your query.

Thank you for your positive feedback!

Thank you for your feedback, we will pass your comments on so that we can improve our service in the future.

Thank you for taking the time to share your feedback with us, we are grateful for your review. Kindest regards, Meg. The Organic Gardening Catalogue.

We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the condition we hope for you to receive your plants in. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. We have taken your feedback and passed this onto the relevant department to ensure improvements are made to our packaging. We are glad to see our customer care team were able to arrange a refund for you but apologise for the disappointment caused.

We’re so grateful that you took the time to share your feedback with us Susie. It’s our pleasure to serve customers like you and your review means a lot to us and lets us know we’re on the right track! We hope you’ll visit us again soon.

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and we have provided excellent customer care. We’re so grateful that you took the time to share your feedback with us and truly appreciate your recommendation. It’s our pleasure to serve customers like you and your review means a lot to us and lets us know we’re on the right track! We hope you’ll visit us again soon.

We are sorry to hear that your plants were in poor condition on arrival and did not arrive in the manner that we would expect. We will look to resolve this for you and apologies for the disappointment caused. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We are sorry to hear your artichokes were not received. These were dispatched from us on the 10th May and the tracking shows delivery as taking place on the 12th May. If these have not been recieved or located, please contact our customer services team directly and they will be happy to assist you.

We are sorry you did not receive the email informing you of despatch or the plants themselves, we will look to resolve things for you. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

Thank you for your review. We are pleased to hear that you were happy with all parts of the delivery service and that your order was well packaged, we appreciate your feedback. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care