The Organic Gardening Catalogue Évaluations

We are so sorry to hear that you are not happy with your order on this occasion, and this arrived in poor condition, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

Thank you for your feedback. We sincereley apologise for the issues that have occured with the offer applied to your order. Having looked into this further, I have arranged the further refund of £1.62 back to your payment account. Please allow 5 days for this to be received. Again, I sincerely apologise for this issue, I have reported this so our team can ensure this error does not occur again in the future.

We are pleased to hear that you were happy with the resolution.

Many thanks for leaving your great review. I am sorry to hear there was a problem with the order but glad this was resolved by ourselves. Your valued feedback is appreciated. Kindest regards, Naomi, Organic Customer Care.

Thank you for your wonderful feedback. It is great to know you are happy with our service and the plants were good quality. We do appreciate you taking the time to leave your comments. Kindest regards, Naomi, Organic Customer Care.

We sincerely apologise that you were disappointed with several parts of your order this season, this is not the standard we strive to provide and we can only apologise. We can see that refunds have been made but understand this does not make up for the disappointment caused. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We are sorry to hear that some of the plants were not in the condition that we would hope, we hope that your plants recover and go on to thrive however if this is not the case please do get in touch so we can look to resolve this for you. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We do apologise that you have been disappointed with the condition of the plants received this season. We like to think that all of our plants are delivered within 48 hours of despatch and it is disappointing when this isn't the case. We are pleased to hear that our Customer Service Team have been good at resolving any concerns but we understand this does not make up for the disappointment caused. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We are sorry to hear that you were disappointed with what you received. The email offer takes you to a link where you can choose which variety you wanted and the prices should have been clear when you clicked through to this page. We can see that the item mentioned on the email was the first product brought up but there were other items available which we can see you added to your basket. We do appreciate your comments and take on board your feedback. Kind Regards, Amy, The Organic Gardening Catalogue

We are so sorry to hear that you are not happy with your order on this occasion, and this arrived in poor condition, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

Thank you for leaving your positive review. I am sorry if you have not been able to view any of your order history. You should be able to do this if you login and go to order history. Within this section there is a drop down menu that will let you view previous orders placed this season. Many thank for you valued feedback. Kindest regards, Naomi, Organic Customer Care.