The Organic Gardening Catalogue Évaluations

Many thanks for your 5 start review. It is great to know the order arrived in a good condition and we appreciate your valued feedback. Kindest regards, Naomi, Organic Customer Care.

We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the condition we hope for you to receive your plants in. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. We have taken your feedback and passed this onto the relevant department to ensure improvements are made to our packaging. We sincerely apologise for the disappointment caused. I am glad to see our customer care team were able to arrange a refund for you but apologise for the disappointment caused. I appreciate you taking the time to leave your comments.

Good afternoon Janette, thank you for taking the time to provide us with your feedback, it truly means the world to us! We are so happy that we were able provide you with an excellent ordering experience with excellent service. We thank you for you custom and hope you will use us again in the future for your gardening needs.

Our plants are organically grown and our bulbs are organic. Our seed range consists of both organic and non-organic seeds. Until recently, organically produced seed was very rare and using untreated non-organic seed was the only option for most organic growers. However, since then, the situation has improved. We now have many sources of organic seeds, many of which are available exclusively in the UK through The Organic Gardening Catalogue. There are still gaps where no organic seed is available, and our aim is to fill these when we can. Until that time we will continue to offer high quality, non-organic seed of varieties that have been shown to perform well in organic gardens, providing our customers with the widest possible choice.

Thank you for your feedback reply. We are dleighted to hear we could be of assistance and hope you can see the variety we offer and understand why we offer the range we do. Of course as more varieties become available organically, we will be adding to our range. We hope you will use us again for your gardening needs.

Thank you for taking the time to provide us with your feedback. It is not every day that we receive feedback such as yours which provides us with constructive insight. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide and those that need improvement, and we will take your feedback onboard. We sincerely thank you for taking the time to share your thoughts with us.

We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the condition we hope for you to receive your plants in. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. We have taken your feedback and passed this onto the relevant department to ensure improvements are made to our packaging. We sincerely apologise for the disappointment caused.

Thank you so much for your feedback reply. We are delighted to hear we were able to assist you with your order issue and you were happy with the resolution offered. Customer satisfaction is one of the most important things we strive for, and we always want to ensure our customers are happy with their order. We truly appreciate your custom with us and hope you will shop with us again in the future.

Thank you for your review. We do apologise that there was some initial confusion in relation to your order but it is good to hear that this was quickly cleared up and resolved. We are sorry to hear that due to the delivery your plants were slightly wilted on arrival but it is good that given a good watering and after recovering from transit they are now doing well. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

Thank you for your additional comments and we are pleased to hear your feedback. Kind Regards, Amy

We do apologise that your order was not packaged to the high standard we would expect and as a result your plants were damaged during transit and the majority are unusable. If you do ever have concerns with the condition of any of your plants on arrival please do contact our Customer Service Team direct who will be happy to look into things for you. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

I am sorry to hear of your disappointment regarding the condition of your cucmber plants, this certainly is not the quality we aim for our plants to arrive in. Sadly, the unfavourable conditions of transit, lack of light and water, can affect the health of plants on arrival and I sincerely apologise for the disappointment caused. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone, social media or email regarding your disappointment and they will be happy to assist you with a resolution. Thank you for taking the time to share your experience with us Paul, we hope you'll give us a chance to rectify the issues that occurred.

We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the condition we hope for you to receive your plants in. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. We have taken your feedback and passed this onto the relevant department to ensure improvements are made. We are glad to hear our customer care team were able to arrange a refund for you but apologise for the disappointment caused.