The Organic Gardening Catalogue Évaluations

Thank you for your feedback. I am sorry to hear of your disappointment regarding the condition of your Sweet Corn Moonshine plants, this certainly is not the quality we aim for our plants to arrive in. Sadly, the unfavourable conditions of transit, lack of light and water, can affect the health of plants on arrival and I sincerely apologise we were unable to offer a replacement for you on this occasion. We can confirm our customer services team replied to your email to us on the 7th June, please check you emails for this response, it may have gone into your junk/spam folder. I can confirm our customer care team arranged a refund for the damaged plants for you but apologise for the disappointment caused. - Emily, Organic Gardening Customer Services.

We are so sorry to hear this! Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

Hi Tim, we are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the condition we hope for you to receive your plants in. We have taken your feedback and passed this onto the relevant department to ensure improvements are made to our packaging and service. We sincerely apologise for the disappointment caused. We're glad to hear our customer care team were able to arrange a prompt refund for you but apologise for the disappointment caused. Thank you for taking the time to leave your comments.

We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the condition we hope for you to receive your plants in. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. We have taken your feedback and passed this onto the relevant department to ensure improvements are made to our packaging. We sincerely apologise for the disappointment caused. If your plants do not recover from the affects of transit please contact our customer services team directly and they will be happy to assist you with a resolution.

We are sorry to hear you found the website difficult to navigate, this is not the feedback we have come to expect and we apologise for any inconvenience caused, we will pass your feedback onto our web team. Kindest regards, Meg. The Organic Gardening Catalogue.

We are sorry to hear this Pauline. Our plants are carefully prepared to give them the best chance of survival through transit. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. If, however, your plants do not perform as you expect or recover well from transit, please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the service we strive to provide. We sincerely apologise for the disappointment caused. From Monday-Sunday (9am-6pm) you can call us on 0333 240 0776 (Charges to 03 numbers are the same as standard UK landline numbers starting in 01 or 02 but mobile providers may vary). We aim to answer all calls as quickly as possible, ut please bare in mind there may be a short wait at peak times. Alternatively, you can email us at enquiries@organiccatalogue.com and a member of our customer services team will reply to you within 48 hours. Please contact our customer care teamd irectly reagrding your order queries and they will be able to assist.

We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the condition we hope for you to receive your plants in. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. We have taken your feedback and passed this onto the relevant department to ensure improvements are made to our packaging. We sincerely apologise for the disappointment caused.

We are so pleased to hear you found our service swift and efficient, thank you for taking the time to share your review. Kindest regards, Meg. The Organic Gardening Catalogue.