The Organic Gardening Catalogue Évaluations

We do apologise that you were disappointed with the cucumbers received and that both the original and replacement orders were not up to the standard we would expect our customers to receive. We are pleased that the other items you were happy with but apologies for the inconvenience this has caused. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We sincerely apologise for the disappointment with the grafted carmen received and that the replacement also arrived in poor condition, we hope that the replacement recovers from transit and goes on to thrive but we can only apologise for the disappointment caused. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

Customer satisfaction is incredibly important to us and we always want to ensure our customers are happy with their order. We are sorry to hear that the Sweet Potato plants are not performing as we would expect, this is certainly not the standard of quality we aim to provide. Please contact our customer care team directly via phone, email or our website regarding your disappointment with the plants and they will be happy to assist you with a resolution.

Thank you for five stars! We are delighted that your order arrived safely and to hear that you are pleased with our service and your new plants. We are confident give time, your plants will establish into strong and vigorous crops. Thank you for taking the time to provide us with your feedback, it truly means the world to us!

Thank you for taking the time to provide us with your feedback, it truly means the world to us! We are so happy that we were able provide you with excellent service and promblem resolve your order issue. We thank you for you custom and hope you will use us again in the future for your gardening needs.

We are sorry to hear this, sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. As confirmed by your comments, it appears the parcel was not handled with care as advised and sadly this affected the health of your plants. We apologise that your plants did not arrive in the condition we would expect and hope you‘ll give us chance to prove ourselves. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

We are sorry to hear the packaging was not suffiecient for your plants on this occasion. It is not every day that we receive feedback such as yours which provides us with constructive insight. But trust us when we say that it does not go unnoticed. We will take your feedback onboard and sincerely thank you for taking the time to share your thoughts with us

Thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience and we're so happy that we were able provide you with excellent customer care to resolve your complaint promptly and to your satisfaction. We would like to thank you for you custom and hope you’ll visit us again soon. Have a wonderful day!

We are so sorry to hear that our communications fell short on this occasion. We aim to keep our customers as informed as possible providing delay notifications if products need more time to be in the best condition for dispatch. We apologise that our communications were not as thorough as they should have been and you felt uninformed, this certainly is not our usual service, and we are sorry for the frustration caused. We will of course take your comments on board and use your feedback to improve our service. Thank you for taking the time to share your thoughts with us.

Good morning Sally, it is not every day that we receive feedback such as yours which provides us with constructive insight. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide and those that need improvement, and we will take your feedback onboard. We are sorry to hear your plant did not arrive in the best condition. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. If, however, your plants do not perform as you expect or recover well from transit, please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.