The Organic Gardening Catalogue Évaluations

We are so sorry to hear that you are not happy with your order on this occasion, and two of the three parcels recieved arrived in poor condition, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and your plants arrived safely. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Hi Gaynor, thank you so much for this lovely review.

Good afternoon Olive, thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience! We are so happy tto hear your plants arrived in good condition. We hope your plants grow on well and provide you with a beautiful display.

We are sorry to hear this. Our plants are carefully prepared to give them the best chance of survival through transit. We expect our plants, given the correct care after potting on and time to revive from transit, to grow on into strong and vigorous plants. If, your plants have not performed as you expect or recover well from transit, please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

Thank you for taking the time to leave us such a fantastic review Marylene! It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!

We apologise for the disappointment caused. Sadly your first parcel was damaged beyond repair in transit which is why this was not recieved. We are sorry to hear of the issues experienced with your order on this occasion, this is disappointing and certainly not the service we strive to provide. We sincerely apologise for the disappointment caused and hope you will give us another chance to resolve this for you. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

Good morning Judith, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!

We are so sorry to hear that you are not happy with your order on this occasion, and this arrived in poor condition, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

We do apologise that by the time your plants reached you they were dead, this is not how we would expect any of our items to be received and we can only apologise. Any concerns with the plants received please do contact our Customer Service Team direct who will resolve any issues for you. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care