The Organic Gardening Catalogue Évaluations

We are so sorry to hear this! Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

Thank you for your review. We are pleased to hear that you have been delighted with the range of products on offer and the service received, we appreciate your feedback. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

Thank you for your review. We are pleased to hear that you were overall happy with the service received and the products provided. We are sorry to hear that there was an initial issue with the information received but we are pleased to hear that this was quickly resolved and we appreciate your comments. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

Thank you for your review. It is good to hear that your order arrived when expected and the plants were in good condition, we appreciate your comments and your regular custom. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

It is not every day that we receive feedback such as yours which provides us with constructive insight. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight and where we need to make improvements, and we will take your feedback onboard. We sincerely thank you for taking the time to share your thoughts with us.

We are so sorry to hear that our communications fell short on this occasion. We aim to keep our customers as informed as possible providing an estimation of dispatch on our website and order confirmations. We are sure to provide a dispatch notification with your tracking number upon dispatch to ensure you know when your parcel is on the way. We apologise that our communications were not as thorough as they should have been and you felt uninformed, this certainly is not our usual service, and we are sorry for the frustration caused. We will of course take your comments on board and use your feedback to improve our service. Thank you for taking the time to share your thoughts with us.

We are sorry to hear that the tomato plants were weaker than we would expect, we hope that after recovering from transit and potting on they start to recover and grow well but we apologise for any disappointment that has been caused.

We are so sorry to hear that your plants were damaged in transit. this is very disappointing. We design and test our packaging to avoid damage from transit, but sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding the damage to your plants and they will be happy to assist you with a resolution.

Good afternoon Marion, thank you for taking the time to provide us with your feedback. It truly means the world to us when our customers take the time to share their experience! We are so happy that we were able provide you with an excellent experience and would like to thank you for you custom. We are so sorry to hear that your courgette plants arrived in poor condition, this is very disappointing. Our plug plants are packaged in this way to avoid damage from transit, but sadly on occasion the rigors of transit will be beyond that in which our packaging can protect. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone or email regarding your disappointment and they will be happy to assist you with a resolution.

We are so sorry to hear that you are not happy with the quality of plants received on this occasion, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is one of the most important things we strive for, and we always want to hear from our customers if any problems occur with their products so our lovely customer care team can assist. We are delighted to hear that our Customer care team were able to arrange a replacement for you which is due to be dispatched by the end of May and our confident this will be received in a better condition. We sincerely thank you for taking the time to share your thoughts with us and hope you will let us know how your replacement is when received.