The Organic Gardening Catalogue Évaluations

Many thanks for taking the time to leave your 5 star review. It is good to know the plants arrived packed well and in a good condition. Your comments are appreciated. Kindest regards, Naomi, Organic Customer Care.

Many thanks for leaving your wonderful review. I am sorry if the original delivery of plants arrived damaged but glad you appear to have saved them. It is good to know the extra replacement plants have been given away, put to good use and apologise for any inconvenience. Your great comments are much appreciated. Kindest regards, Naomi, Organic Gardening, Customer Care.

Hi Janet, thank you so much for your lovely feedback. We're delighted you loved your order and truly appreciate you taking the time to leave us your feedback. We hope you’ll visit us again soon. Have a wonderful day!

Thank you for your review. We are sorry to hear that your plants were slightly battered on arrival, we hope that now potted on they are beginning to recover and we hope that you will be delighted with the results they produce. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We sincerely apologise that due to reasons unknown your plants have not performed as expected, we would expect all our products to arrive in prime condition and go onto thrive and we apologise if this was not the case. If you do have concerns with any of the products received if you contact our Customer Service Team direct they will be able to resolve any issues for you. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We are sorry to hear that your plug plants were not packaged as we would expect and they were loose and dry on arrival, this is not how we would expect our orders to be received and we can only apologise for any disappointment that has been caused. We will email you direct in order to discuss a resolution. Apologies again for the disappointment caused. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We are sorry to hear that you were disappointed with the quality of the tomato plants received and that you did not receive the care instructions inspected, there is a wide range of advice available on our website for all of our plants but we are sorry for the disappointment that you did not receive physical copies of this. We hope that once planted up the tomato plants go on to recover and do well but if you still have concerns do get in touch with our Customer Service Team direct who will be happy to resolve any issues for you. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We are sorry to hear that your plants were not packaged as well as we would expect, we appreciate your comments and apologies for any disappointment caused. Kind Regards, Amy, The Organic Gardening Catalogue Customer Care

We are so sorry to hear that you are not happy with your order on this occasion, and this arrived in poor condition due to issues with delivery, this is very disappointing and certainly not up to our high standards of quality or service. We are so sorry for the disappointment caused and hope you will give us a chance to rectify this. Customer satisfaction is very important to us, and we always want to hear from our customers if there are any issues with the condition of plants on delivery. Please contact our customer care team directly via phone, email or our website regarding your disappointment and they will be happy to assist you with a resolution.

Wow! Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!