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Urban Brew UK Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/urban-brew-uk | Feefo

JW

John Willmott

1 month ago

Date de l'achat : 27/07/2024

Ce que John Willmott a dit à propos de Urban Brew UK:

Good process service, but the coffee is very bitter with a poor aftertaste.

Vincent

Urban Brew UK

1 month ago

Thanks for taking the time to leave this feedback! Taste is a very subjective and personal thing but for the best extraction, please ensure that you are using the short shot. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

0

KT

Ken Trimble

1 month ago

Date de l'achat : 20/07/2024

Ce que Ken Trimble a dit à propos de Urban Brew UK:

Arrived promptly, thought it seemed a bit overpackaged. Enjoyed the coffee but found the chocolate over-sweetened.

Vincent

Urban Brew UK

1 month ago

Thank you so much for the positive feedback! We appreciate these kind of feedback as this helps us better improve. Cheers Ken! ❤☕--Vince

0

MB

Malc Berwick

Worcestershire

1 month ago

Date de l'achat : 12/07/2024

Ce que Malc Berwick a dit à propos de Urban Brew UK:

Great service . Product well packed . Arrived as expected with regular updates . The intense#10 good tasting coffee and the chocolate excellent although a touch sweet . All in all no complaints .

Vincent

Urban Brew UK

1 month ago

Hi Malc, So glad to hear that you're enjoying your Urban Brew experience with us. Thanks so much for taking the time leaving this lovely review. We hope you keep enjoying. Cheers! 😊☕ - Vince

0

DR

David Rozier

2 months ago

Date de l'achat : 11/07/2024

Ce que David Rozier a dit à propos de Urban Brew UK:

Great service and product

Vincent

Urban Brew UK

1 month ago

Thanks so much for this review. We're so glad our pods and service are making you happy! I hope you keep enjoying your coffee from us. Cheers David! 😊☕ --Vince

0

Mauvais

2 months ago

Date de l'achat : 11/07/2024

Ordered some pods and they were despatched super quickly, unfortunately I'd not realised, in my excitement, that they would not fit my machine as I use Vertuo pods. Emailed, the pods were en route, g

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Vincent

Urban Brew UK

1 month ago

So glad to hear that you're enjoying your Urban Brew experience! Thank you so much for taking the time to share this lovely review with us. Cheers! 😊❤☕ - Vince

Évaluations des produits

0

AA

Aaron

UK

2 months ago

Date de l'achat : 10/07/2024

Ce que Aaron a dit à propos de Urban Brew UK:

Delivered within 48 hours. We ordered a box of each intensity to try Urban brew pods. The 10 intensity pod was our favourite, it's smoother, cuts through milk well for a flat white and is perfect for

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Vincent

Urban Brew UK

2 months ago

Hi Aaron, Thank you so much for taking the time to share this lovely review! I’m super happy that you enjoyed our coffee, and you found the intensity for you! Keep enjoying! 😊☕ --Vince

Évaluations des produits

0

RA

Rob Abell

2 months ago

Date de l'achat : 08/07/2024

Ce que Rob Abell a dit à propos de Urban Brew UK:

Efficient and easy ordering service, delivered in plenty of time, no concerns or criticisms... :)

Vincent

Urban Brew UK

2 months ago

Thank you for your lovely feedback! So glad to hear that you're enjoying your Urban Brew experience with us. Cheers! 😁❤☕ - Vince

0

Mauvais

2 months ago

Date de l'achat : 03/07/2024

Prompt delivery of a really excellent coffee with updates to tell me what was going on.

Vincent

Urban Brew UK

2 months ago

Thank you so much for the positive feedback! We hope you keep enjoying! 😊☕ - Vince

Évaluations des produits

0

BA

Barry Allen

2 months ago

Date de l'achat : 02/07/2024

Ce que Barry Allen a dit à propos de Urban Brew UK:

Package arrived quickly

Vincent

Urban Brew UK

2 months ago

Thank you so much for reaching out to us. Unfortunately our pods are only compatible with the Nespresso Original line systems. I will reach out to you via email.💔💔 - Vince

Évaluations des produits

Advertising said that pots were compatible with Nespresso machines, but they don’t fit my Vertuo. Clearly I misunderstood!

Vincent

Urban Brew UK

2 months ago

Unfortunately we don't make pods for the Nespresso Vertuo machine. The pods for the Vertuo machine have a different larger design to the Classic/Original line pods and are also barcoded so no third party pod producer can make pods for the Vertuo system. Only Nespresso can make Vertuo pods. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

0

DC

David O'Connor

3 months ago

Date de l'achat : 10/05/2024

Ce que David O'Connor a dit à propos de Urban Brew UK:

The pods won't work in my machine. When I insert the Urban pods and attempt to close the lid, no matter how much force I put on it to close, there is so much resistance that I am afraid that it will d

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Vincent

Urban Brew UK

3 months ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

DC

David O'Connor

3 months ago

3 weeks gone and still no reply from Urban Brew about coffee pods that don't work. I'd probably avoid this company and go with someone more reputable

Vincent

Urban Brew UK

3 months ago

Hi David, We apologize for the delay in response. I have jumped in and checked this, it looks like your email has been responded already and we've processed a full refund for this order. Thank you so much for giving us a try. If there is absolutely anything else we can help you with or if you have any questions, please just let us know. ❤☕

Évaluations des produits

Coffee pods don't work. Feel like they will break machine. For comparison EVERY other brand of pod I buy works fine; Starbucks, LOR, Costa, heck even the Aldi and Lidl ones work but the urban ones won

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Camille

Urban Brew UK

2 months ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

They don't work in my machine.. No response from Urban brew despite letting them know and that they would reply to me.

Camille

Urban Brew UK

2 months ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

They don't work. No response from urban brew

Camille

Urban Brew UK

2 months ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

1

Urban Brew UK Évaluations

VERY INTENSE #12Great idea, great serviceAutres évaluations de ce produit (12)Voir le site Web du produit

INTENSE #10Great idea, great serviceAutres évaluations de ce produit (14)Voir le site Web du produit

INTENSE #10The 10 intensity pod was our favourite, it's smoother, cuts through milk well for a flat white and is perfect for an espresso too.Autres évaluations de ce produit (14)Voir le site Web du produit

MIND BLOWING #14We found the 14 intensity pods to be too strong for us and didn't taste as smooth as the 10.Autres évaluations de ce produit (12)Voir le site Web du produit

VERY INTENSE #12We found the 12 intensity pods to be too strong for us and didn't taste as smooth as the 10.Autres évaluations de ce produit (12)Voir le site Web du produit

INTENSE #10Really excellent tasting coffeeAutres évaluations de ce produit (14)Voir le site Web du produit

VERY INTENSE #12Really excellent tasting coffee, recommendedAutres évaluations de ce produit (12)Voir le site Web du produit

MIND BLOWING #14Excellent coffee recommendedAutres évaluations de ce produit (12)Voir le site Web du produit

INTENSE #10Advertising said that pots were compatible with Nespresso machines, but they don’t fit my Vertuo. Clearly I misunderstood!Autres évaluations de ce produit (14)Voir le site Web du produit

CHOCOLATECoffee pods don't work. Feel like they will break machine. For comparison EVERY other brand of pod I buy works fine; Starbucks, LOR, Costa, heck even ...Autres évaluations de ce produit (7)Voir le site Web du produit

INTENSE #10They don't work in my machine.. No response from Urban brew despite letting them know and that they would reply to me.Autres évaluations de ce produit (14)Voir le site Web du produit

MIND BLOWING #14They don't work. No response from urban brewAutres évaluations de ce produit (12)Voir le site Web du produit

Comment les avis de Feefo sont-ils recueillis?

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