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Avis sur Planet Rail | Avis sur le service client de https://www.feefo.com/reviews/planet-rail | Feefo

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Client de confiance

7 years ago

Date d'achat : 08/02/2017

Very good, efficient service with friendly, helpful staff.

Avis sur des produits

Client de confiance

7 years ago

Date d'achat : 22/11/2016

Made our holiday to Florence and Montreux wonderful. Our friends also enjoyed their 1st trip with Planet Rail and were astounded by the great hotels they had chosen. Already planning our next trip thi

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Avis sur des produits

Client de confiance

7 years ago

Date d'achat : 18/12/2015

From my initial telephone call to the final completion of all details, all the members of staff at Planet Rail were full professionals. Dealing unceasingly with all my changes in holiday details.

Avis sur des produits

Client de confiance

7 years ago

Date d'achat : 05/01/2017

Smooth hotel and travel arrangements

Avis sur des produits

Mr Moles

7 years ago

Date d'achat : 27/02/2017

Ce que Mr Moles a dit à propos de Planet Rail:

Efficient. Planning of train journeys excellent as was taxis at gare du nor. And gare du Lyon. Hotels in Zurich and montreaux perfect. Hotel in Rome was at first disappointing mainly because of t

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Dr Stewart

7 years ago

Date d'achat : 13/01/2017

Ce que Dr Stewart a dit à propos de Planet Rail:

Delivered the tickets and took the money on time, so it was efficient. However, the Google maps supplied left a lot to be desired -- was our Zurich hotel really 800 m from the station?

Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. I am pleased to read you found our service to be efficient. Thank you also for the feedback that you would have liked the Zurich map to have been clearer, although I can assure you the distances provided by Google are quite accurate. It is only through constructive feedback such as yours that we can improve the information for future customers.

Best wishes

Andrea

Avis sur des produits

We found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Wellenburg in Zurich had a lot of black mould in the sh

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Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. Although you did not feel that the hotels in Frankfurt and Zurich matched your expectations, I do appreciate your compliments over the hotel in Vienna. Thank you for bringing your concerns to our attention. We are keen to resolve any issues that may arise whilst a customer is still on holiday. So, it is a shame we did not have the opportunity to put right your concerns while you were away. We are grateful for your feedback which will give us the chance to fully review these hotels again as part of the Planet Rail portfolio for future customers.

Best wishes

Andrea

Client de confiance

7 years ago

Date d'achat : 28/01/2017

Yes, we would recommend them and use them again. The reason we have not given 5 stars is that there was a delay between us telling Planet Rail what we would like and Planet Rail responding. The expl

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Avis sur des produits

Client de confiance

7 years ago

Date d'achat : 11/01/2017

Everything was dealt with promptly, and all arrangements were properly made. We came home having had an excellent holiday where everything ran smoothly. Biggest criticism now would be of this rather

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Avis sur des produits

Mrs Bradbury

Northampton

7 years ago

Date d'achat : 16/02/2017

Ce que Mrs Bradbury a dit à propos de Planet Rail:

The process of purchasing the holiday was extremely easy. Our office contact was personable and professional and listened to our requirements. All the train connections had been thoroughly thought thr

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Avis sur des produits

Ms Horsfield

7 years ago

Date d'achat : 18/06/2016

Ce que Ms Horsfield a dit à propos de Planet Rail:

Excellent. It would have been beneficial if we had had some of the information earlier e.g. train times to allow us to plan accommodation, more information on the OE. The booklet was really too late.

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À propos de Planet Rail

Planet Rail specialises in tailor-made First Class rail holidays to Europe and beyond. Perfect holidays are as much about the enchanting journey as the enticing destination that awaits you. We are an independent, family-run business with a responsible approach to travel and a belief in providing the more personal and professional service you deserve. In other words we are committed to doing our very best to tailor-make your train holiday.

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01347 825292

The Hawk Creative Business Park, Hawkhills, Easingwold, North Yorkshire, YO61 3FE, United Kingdom

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Planet Rail Commentaires

The Charming Cities of AndaluciaIt was a really good trip, the trains were amazing and the hotels were very good..thoroughly enjoyed it.(3) commentaires en plus sur ce produitVoir le site Internet du produit

Florence by First Class railGreat organisation and superb hotels(7) commentaires en plus sur ce produitVoir le site Internet du produit

Cape Town, Pretoria & Swakopmund on The Pride of AfricaPossibly the most luxurious train in the world.(1) commentaires en plus sur ce produitVoir le site Internet du produit

Grand Tour of Spain by First Class railSmooth travel and hotel arrangements(4) commentaires en plus sur ce produitVoir le site Internet du produit

Vienna by First Class railWe found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Welle...(2) commentaires en plus sur ce produitVoir le site Internet du produit

Grand Tour of Italy by First Class railThe only issue we had was that we did not consider the hotel in Zurich to be 4 star. Our room was clean and had what we needed. The staff were very p...(10) commentaires en plus sur ce produitVoir le site Internet du produit

Rome by First Class rail & overnight sleeper trainMost of the journeys were excellent. However, the night sleeper Paris-Milan was a disappointment - and I acknowledge that this was not Planet Rail's o...(1) commentaires en plus sur ce produitVoir le site Internet du produit

The Charming Cities of AndaluciaCovering 4 cities by train in 11 days was never going to be relaxing but everything ran to schedule, had been well though through, with an excellent c...(3) commentaires en plus sur ce produitVoir le site Internet du produit

The Orient Express holiday to Venice and return by First Class railOrient Express a fun experience but would not repeat. The remainder of the holiday - train travel, hotels was excellent. The hotel Al Ponte Antico was...(1) commentaires en plus sur ce produitVoir le site Internet du produit

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?