Hello Carl,
We sincerely apologize for the negative experience working with our team. Due to the significant rise of COVID-19 in our area, we've been left short-staffed, so, unfortunately, it has been taking us longer than usual to respond. Please know we have escalated your review to our executive team, and someone will be in touch as soon as possible. If you have not already, please open a ticket by emailing cs@aventissystems.com. If you have an open ticket, you can call us at 866-528-9313, option #2, to follow up on its status. We appreciate your patience as we work toward finding you a resolution.