Breaks in Cornwall Commentaires

We appreciate your feedback which enables us to monitor standards and improve our facilities and service. Please accept our apologies for the burn in the carpet. This was caused by a guest who stayed with us last month and had an accident with the iron. It is most unfortunate and we are in the process of ordering a replacement bedroom carpet. We are surprised you felt there was a shortage of cutlery when there was only two in your party but had you made us aware we would have been happy to supply more from stock. For your future reference, if you are ever short of anything, please just ask us as we have an on-site manager and we try and keep spares in stock so we can act swiftly when things get broken or go missing. Please accept our apologies you found the blind broken. We will address this at the soonest opportunity. It is most unfortunate there was an incident with people in a nearby property. It is very rare things like this occur but we do not tolerate such behaviour and it is good the Police were called to calm the situation.

We are very sorry you experienced issues with a drain smell in the main bedroom ensuite during your stay. It is not feedback we are used to hearing so it is being investigated. We have notes on file that you are allergic to strong smells so we can only imagine any smell must have been exaggerated which is most regrettable. It is most unfortunate that you felt it necessary to check out a day early.

We appreciate your constructive feedback. Regarding the swimming pool, your comments are noted but unfortunately it is not possible to open the pool earlier. For health and safety reasons we need our staff to carry out essential chemical checks before they open the pool. We are sorry you did not find the kitchen equipment sufficiently stocked. If you had made our on-site staff aware they would have been able to assist had you needed anything. Your comments about the lounge are noted. Each cottage is privately owned so it is up to the individual owners how they present the cottage. We ensure everything is up to 4-star standards.