Dear Customer
Thank you for taking the time to share your feedback with us. On behalf of the team, I’d like to apologise for the poor experience you had buying car insurance with us recently and our late reply to your comments.
Under General Insurance Association of Singapore guidelines and in line with standard industry practice, Budget Direct Insurance does not recognise or transfer a ‘protected’ No Claims Discount (NCD). The protected NCD will only be valid if you stay within the same insurer who offered you the NCD Protector benefit.
We are sorry this was not clear at the time you purchased your policy with Budget Direct Insurance. As a result of your feedback, we have changed our website to make this more obvious to customers as they consider our products.
As a new insurer, we’re grateful for every customer who chooses to place their trust in Budget Direct Insurance; we’re glad you purchased with us and do not intend to reverse your policy.
The Head of our Customer Care team will be in touch with you to further discuss your matter. Again, on behalf of all us, we are sorry for your unpleasant experience, and we will try harder to do better.
Yours sincerely
Geoffrey Dickman
Head of Marketing
Budget Direct Insurance
6221 2111 or help@budgetdirect.com.sg
