Hi Emma, thank you for letting us know. We are very concern with your recent experience and apologies that you are disappointed. Our pods come in two variants which are the BIO with citrusy scent and NON-BIO with a floral scent that works perfectly for people with sensitive skin. Most of our customers stopped using fabric conditioner as they find the smell very nice and long-lasting. You may need to rewash your clothes if you have a very dirty load or a heavy load of more than 6kg, hence, we recommend to use two capsules for best results. Should you have any concerns, you may also reach out to our support team. Regards,
Alvin