Hi There,
I'm Mark one of the Founders. I'm sorry to hear your experience wasn't up to our usual standards, we are looking into this as a matter of urgency. I've tried to contact you to understand the situation a little better but unfortunately, haven't had a response. For now, I can see that your order has successfully been cancelled, but please do not hesitate to contact us if you need any other assistance.
Thanks for trying us.
Regards,
Mark