Our staff is always there to greet you with a smile and take care of all the details for you. We will let both of them know that they made your holiday in Scotland a very memorable one! On a different note, we are sorry to learn that you did not care for some of the hotels we hand-picked for you on this itinerary. Like you said, in smaller towns our choices can be limited, but we always choose from among the best available. Having said that, we are open to your ideas and thank you for the suggestion you put forward - we have made a note of this. Look forward to seeing you again, and you can definitely travel with us also via rail or cruise.