Hi we are sorry about this, but please understand there are several thousand variations of ivory, the pen you ordered was one of our standard ivory pens, as per our picture on line with colour samples, it's not designed to be a guaranteed match to your item unless you pay for an exact matching service. All labels are hand written, it's not mislabelled.
You could have returned this for a refund rather than throw it away, all parcels are always sent via royal mail as it offers the best solution for deliveries, its fast, secure and reliable, unlike other companies that chuck parcel over fences or leave them on door steps.
Thank you
Team LRC