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Avis sur Lorien | Avis sur le service client de https://www.feefo.com/reviews/lorien | Feefo

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Mark Phillips

6 years ago

Date d'achat : 08/05/2018

Ce que Mark Phillips a dit à propos de Lorien:

It strikes me Lorien is now becoming bogged down with process and procedure. Matthew has been superb in trying to deal with my issues but their back office staff are hiding behind process & procedures

...

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Rekha

Lorien

6 years ago

Hi Mark. Thank you for your review. We apologise for your recent experience regarding our InTime portal, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue.

We will be escalating your valuable feedback to our back office team, so we can determine a solution moving forward in order to ensure this doesn’t happen again.

Once again, we thank you for taking the time out to tell us what you thought, and hope to work with you again soon.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Gillian Philip

6 years ago

Date d'achat : 01/04/2018

Ce que Gillian Philip a dit à propos de Lorien:

If it was possible to give zero stars I would! this company is incompetent. The payroll staff are rude! If you want to work and beg or plead for your pay to be made at the right time then this is the

...

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Rekha

Lorien

6 years ago

Hi Gillian, thank you for sharing your review – we apologise for the experience you’ve had, and are sorry for the inconvenience this has caused to you.

We take all feedback seriously so with this in mind, we will look into how we can improve our processes.

In the meantime, if you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 01/01/2018

On-boarding was painfully slow, and I had to resubmit documents on several occasions.

Rekha

Lorien

6 years ago

Thank you for sharing your review – we apologise for the experience you’ve had, and are sorry for the inconvenience this has caused to you.

We take all feedback seriously – so with this in mind, we will look into how we can improve our processes.

In the meantime, if you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 01/03/2018

Locked out of system unable to access the building due to the change implemented by Lorien and it is still not resolved with no communication explaining what happened and why.

Rekha

Lorien

6 years ago

Thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. A member of our Directs team will be in contact with you within 72 hours to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Once again, thank you for sharing your experience.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 01/04/2018

Loren is an intermediary between my umbrella company and the company who needs my expertise. The change to Loren just before Christmas was supposed to be seamless - it wasn't. The worst part was a ne

...

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Rekha

Lorien

6 years ago

Thank you for sharing your review – we apologise for the experience you’ve had, and are sorry for the inconvenience this has caused to you.

We take all feedback seriously – so with this in mind, we will look into how we can improve our processes.

In the meantime, if you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 31/03/2018

One of the worst levels of service I've ever experienced. Paid me late loads, accidentally ended my contract and got me locked out it all systems for a week, didn't process extension requests from the

...

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Rekha

Lorien

6 years ago

Thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

Once again, thank you for sharing your experience.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 01/03/2018

Excellent team very helpful, though there was initial issues with on-boarding process. however those are related to the huge migration of the AGS contractors to Lorien so understandable.

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Mark Guntrip

6 years ago

Date d'achat : 02/01/2018

Ce que Mark Guntrip a dit à propos de Lorien:

Generally efficient.

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 15/03/2018

I have no dealings with Lorien yet they keep sending me emails (some containing user id’s and passwords). I have notified them of this yet they keep coming. As did this email asking for a review.

Rekha

Lorien

6 years ago

We apologise for the inconvenience this has caused you. We can confirm your details have been removed from our database, so you won’t be receiving any further correspondence from us.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 16/12/2017

Not client focused, no contact between contracts and no attempt to increase rates of pay when extending contracts

Rekha

Lorien

6 years ago

Thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

Once again, thank you for sharing your experience.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

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À propos de Lorien

Lorien is a specialist technology recruitment consultancy and managed service provider working across a wide variety of sectors, including technology, banking, telecoms, finance, insurance, pharmaceuticals, and utilities. With almost 40 years’ experience working with professionals of all levels and organisations of all sizes, Lorien has an established reputation for delivering high quality, market-leading recruitment services. With this in mind, our objective is to continue being a long-term, trusted partner that cultivates careers and builds businesses.

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0207 654 1000

800 The Boulevard, Capability Green, Luton, Bedfordshire, LU1 3BA, United Kingdom

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