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Avis sur Lorien | Avis sur le service client de https://www.feefo.com/reviews/lorien | Feefo

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Client de confiance

6 years ago

Date d'achat : 20/11/2017

Excellent

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Ann Marie Quinn

Edinburgh

6 years ago

Date d'achat : 01/03/2018

Ce que Ann Marie Quinn a dit à propos de Lorien:

Always helpful when I contact them

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Client de confiance

6 years ago

Date d'achat : 28/04/2018

Engage with their long term customers more.

Rekha

Lorien

6 years ago

Thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. A member of our Directs team will be in contact with you within 72 hours to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Once again, thank you for sharing your experience.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Jonathan Raynor

6 years ago

Date d'achat : 01/12/2017

Ce que Jonathan Raynor a dit à propos de Lorien:

Very poor levels of engagement throughout the whole contract They achieved a very nice rate from my work and paid me very little attention at all. Other contractors with other agencies were taken o

...

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Rekha

Lorien

6 years ago

Hi Jonathan, thank you for sharing your review – we apologise for the experience you’ve had, and are sorry for the inconvenience this has caused to you.

We take all feedback seriously – so with this in mind, we will look into how we can improve our processes.

In the meantime, if you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 26/05/2018

They are a very good and reputable agency where every single member of staff I had dealings with have done their absolute best in order to resolve any issue we might have had.

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Client de confiance

6 years ago

Date d'achat : 30/12/2017

Lorien is one of the best and more professional services that I have used. As a contractor am very happy to recommen Lorien.

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Client de confiance

6 years ago

Date d'achat : 01/05/2018

Often miss payments, take days to adaquetly respond unless backed by contracted company high level management, no care for contractor despite their mistakes causing very real financial issues for me.

...

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Rekha

Lorien

6 years ago

Thank you for your review. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. We will be relaying your valuable feedback to the relevant account manager, in order to ensure this doesn’t happen again.

If you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Ade Adelakun

6 years ago

Date d'achat : 17/04/2018

Ce que Ade Adelakun a dit à propos de Lorien:

Very efficient and professional

Voir le commentaire complet du client

David Murphy

6 years ago

Date d'achat : 14/02/2018

Ce que David Murphy a dit à propos de Lorien:

Process too drawn out and complicated. the website to enter timesheets etc is also complicated. Simplify all the prices, make ore default. Staff though were helpful.

Rekha

Lorien

6 years ago

Hi David. Thank you for your feedback. We apologise for your experience regarding our InTime portal.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. We will be escalating your valuable feedback to our back office team, so we can determine a solution moving forward in order to ensure this doesn’t happen again.

Once again, thank you for taking the time out to tell us what you thought, and we hope to work with you again soon.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Diamond

Luton

6 years ago

Date d'achat : 18/12/2017

Ce que Diamond a dit à propos de Lorien:

From the first phone call to getting my job Lorien was very professional in every step. My contact was Sophia very polite and professional I recommend them anytime to anyone

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À propos de Lorien

Lorien is a specialist technology recruitment consultancy and managed service provider working across a wide variety of sectors, including technology, banking, telecoms, finance, insurance, pharmaceuticals, and utilities. With almost 40 years’ experience working with professionals of all levels and organisations of all sizes, Lorien has an established reputation for delivering high quality, market-leading recruitment services. With this in mind, our objective is to continue being a long-term, trusted partner that cultivates careers and builds businesses.

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0207 654 1000

800 The Boulevard, Capability Green, Luton, Bedfordshire, LU1 3BA, United Kingdom

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