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Avis sur Lorien | Avis sur le service client de https://www.feefo.com/reviews/lorien | Feefo

Afficher tous les 927 commentaires

Denise D'elia

6 years ago

Date d'achat : 04/12/2017

Ce que Denise D'elia a dit à propos de Lorien:

I have never heard from them, not sure what do they do,

Rekha

Lorien

6 years ago

Hi Denise,

Thank you for your review – we value your feedback.

We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. A member of our Directs team will be in contact with you within 72 hours to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Once again, thank you for sharing your experience.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

George McCLUSKEY

6 years ago

Date d'achat : 23/10/2017

Ce que George McCLUSKEY a dit à propos de Lorien:

What service?

Rekha

Lorien

6 years ago

Hi George, thank you for your review. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. We will be relaying your valuable feedback to the relevant account manager, in order to ensure this doesn’t happen again.

If you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Richard Abethell

6 years ago

Date d'achat : 24/02/2018

Ce que Richard Abethell a dit à propos de Lorien:

Alway's been good and sorted any probs i may have had quickly.

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Rakesh Shanbhag

6 years ago

Date d'achat : 12/05/2018

Ce que Rakesh Shanbhag a dit à propos de Lorien:

The billing system is extremely poor. All other agencies use self billing.The information about billing dates is not available and is made available on request.

Rekha

Lorien

6 years ago

Hi Rakesh,

Thank you for sharing your review – we apologise for the experience you’ve had, and are sorry for the inconvenience caused to you.

We take all feedback seriously – so with this in mind, we will look into how we can improve our processes.

In the meantime, if you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 03/03/2018

Lack of communication . Took over 2 months to get my first payment of my contract .

Rekha

Lorien

6 years ago

Thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue.

You can expect a call soon from Matthew Lochead to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Monik Mehta

6 years ago

Date d'achat : 01/04/2018

Ce que Monik Mehta a dit à propos de Lorien:

Great help and support. Always listen and ready to support.

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Client de confiance

6 years ago

Date d'achat : 01/04/2018

Any company can always do better. Pay their invoices sooner as an example.

Rekha

Lorien

6 years ago

Thank you for your review. We apologise for your experience regarding our InTime portal, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. We will be escalating your valuable feedback to our back office team, so we can determine a solution moving forward in order to ensure this doesn’t happen again.

Once again, we thank you for taking the time out to tell us what you thought, and hope to work with you again soon.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Luke Rush

6 years ago

Date d'achat : 30/04/2018

Ce que Luke Rush a dit à propos de Lorien:

It would be nice if they would respond to queries quicker/at all without having to be chased.

Rekha

Lorien

6 years ago

Hi Luke, thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. You can expect a call soon from regional director Darren Topping to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Client de confiance

6 years ago

Date d'achat : 30/09/2017

Impersonal emails, fines for late timesheet submission reflect that you don't consider contractors as your customers.

Rekha

Lorien

6 years ago

Thank you for your review. We apologise for your recent experience regarding our InTime portal, and are sorry that you are less than happy with our service. We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue.

We will be escalating your valuable feedback to our back office team, so we can determine a solution moving forward in order to ensure this doesn’t happen again.

Once again, we thank you for taking the time out to tell us what you thought, and hope to work with you again soon.

Kind regards,

Marketing team – Lorien

Voir le commentaire complet du client

Kirtivardhan Sirasala

London

6 years ago

Date d'achat : 07/10/2017

Ce que Kirtivardhan Sirasala a dit à propos de Lorien:

Very professionally agency who assess the candidate and provide full background of the role that is being discussed with the candidate with complete transparency.

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À propos de Lorien

Lorien is a specialist technology recruitment consultancy and managed service provider working across a wide variety of sectors, including technology, banking, telecoms, finance, insurance, pharmaceuticals, and utilities. With almost 40 years’ experience working with professionals of all levels and organisations of all sizes, Lorien has an established reputation for delivering high quality, market-leading recruitment services. With this in mind, our objective is to continue being a long-term, trusted partner that cultivates careers and builds businesses.

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0207 654 1000

800 The Boulevard, Capability Green, Luton, Bedfordshire, LU1 3BA, United Kingdom

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