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Avis sur ManxFerries | Avis sur le service client de https://www.feefo.com/reviews/manxferries | Feefo

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Michael

London

8 years ago

Date d'achat : 12/08/2016

Ce que Michael a dit à propos de ManxFerries:

They didn't make it easy to book this, eventually I had to do it over the phone....may I suggest that people be allowed to book over the internet as easily as hotels do it. Then my mother had a stroke

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Darrel Tinnion

ManxFerries

8 years ago

Thanks for your feedback.

I tried to call you today and understand it wasn't a good time to talk.

We’re sorry to hear about your mother and hope she makes a quick recovery.

Apologies for the inconvenience caused during your booking process. If you could let me know what issues you had and I will be happy to investigate further.

Apologies the fare you booked was a special offer and these are non-refundable. The conditions are detailed in the booking conditions. You might be able to claim for the loss of your ticket via your travel insurance provider as in most cases this type of situation should be covered.

Darrel

ManxFerries

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Client de confiance

8 years ago

Date d'achat : 29/02/2016

Service was easy to access and simple to fill in.

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Eileen

Colwyn Bay

8 years ago

Date d'achat : 09/08/2016

Ce que Eileen a dit à propos de ManxFerries:

I booked online, printed my ticket at home, arrived in good time, checked in my luggage and found my reserved seat. Everything was simple and whole experience was positive.

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Lamin

Birmingham

8 years ago

Date d'achat : 09/08/2016

Ce que Lamin a dit à propos de ManxFerries:

Well I really think the service I received from max is very very good and I will strongly advise people's about ur services and the hard working u lots doing to make customers happy.

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Client de confiance

8 years ago

Date d'achat : 06/08/2016

Clear website, easy to reserve crossing for May 2017 although if crossings are so much in demand for TT week and prices aren't available until January it seems a lot to have a non refundable deposit

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Victoria

Bristol

8 years ago

Date d'achat : 05/08/2016

Ce que Victoria a dit à propos de ManxFerries:

I had a very long call to Jenny who couldn't have been more helpful or positive. She found me suitable crossings, gave me masses of advice and was very friendly too. She also told me about Manx Fligh

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Client de confiance

8 years ago

Date d'achat : 05/08/2016

Found the website a bit confusing but basically OK.

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8 years ago

Date d'achat : 03/08/2016

Ce que Sy a dit à propos de ManxFerries:

Excellent service. Confatable seats and good food. Ship was very punctual.

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Martin Ruzicka

Scotland

8 years ago

Date d'achat : 30/07/2016

Ce que Martin Ruzicka a dit à propos de ManxFerries:

Ferry got canceled with no offer of a refund compensation or similar. I had to book a hotel for an extra night which was not compensated for.

Darrel Tinnion

ManxFerries

8 years ago

Thanks for your feedback and for your time on the phone today.

As discussed, we requested for a refund for the additional night’s accommodation from the ferry operator and apologies, as the sailing was cancelled due to the adverse weather conditions forecasted for the port of Heysham they would not be able reimburse the cost of the hotel.

We recommend contacting your travel insurance provider with regards to the additional cost incurred.

Regards

Darrel

ManxFerries

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Susan

Leominster

8 years ago

Date d'achat : 24/07/2016

Ce que Susan a dit à propos de ManxFerries:

Pretty much faultless. My only niggle would be that we paid to upgrade to Premium Lounge and the coffee machine had broken so only plain coffee available on our return journey but that really is just

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À propos de ManxFerries

Book your ferry tickets online to and from the Isle of Man to the ports of Douglas, Heysham, Liverpool, Belfast, Dublin, Birkenhead and Larne with Manx Ferries.

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01624 654654

14 Athol Street, Douglas, Isle of Man, IM1 1JA, Isle of Man

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