Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Rose & Grey | Avis sur le service client de https://www.feefo.com/reviews/rose-grey | Feefo

Afficher tous les 2,096 commentaires

Client de confiance

4 months ago

Date d'achat : 07/04/2024

Great price and fast delivery

Joanna

Rose & Grey

4 months ago

Thank you for taking time to leave us a lovely 5* review. It's great to hear that you received your order quickly and at a great price! We hope to welcome you back again soon. Love from all at Rose & Grey x

Avis sur des produits

Client de confiance

4 months ago

Date d'achat : 03/04/2024

Great item- fast delivery, but way too much unrecyclable packaging.

Joanna

Rose & Grey

4 months ago

Thank you for you review. We are pleased to hear that you love your mirror. Regarding the packaging, as an independent company we are trying to be as environmentally friendly as possible. I have spoken to the warehouse Manager regarding the packaging used for this mirror and some of the original supplier packaging is re-used and the rest is all recyclable. Please do get in touch if you have any further questions. We hope we can welcome you back again soon! Love from all at Rose and Grey x

Avis sur des produits

Great item!!! We loved the mirror. Though the amount of unrecyclable packaging used was way too much. Would be great if they could consider ways of reducing this going forward.

Joanna

Rose & Grey

4 months ago

Thank you for taking the time to leave us a review. We are happy that you love the mirror - I'm sure it is a great addition to your home. As an independent company we work hard to reduce our waste, I believe some of the packaging used for this mirror is packaging that our supplier uses that we then reuse and the rest should all be recyclable. Thank you for shopping with us. Love from all at Rose & Grey x

Ruth Shepard

Cornwall

4 months ago

Date d'achat : 02/04/2024

Ce que Ruth Shepard a dit à propos de Rose & Grey:

Superb service!

Joanna

Rose & Grey

3 months ago

Thank you so much for taking time to leave us a lovely 5* review. We are so pleased to hear that you received great service! Thank you for choosing to shop with us! Love from all at Rose & Grey x

Avis sur des produits

Client de confiance

5 months ago

Date d'achat : 28/03/2024

I haven’t received much service yet. I was pleased with the communication during delivery I am awaiting more communication to address the faulty items which I have only messaged about today.

Joanna

Rose & Grey

4 months ago

Thank you for taking the time to leave us a review. I am so sorry to hear that you had issues with your order, I believe this has now been resolved by our customer service team who are always happy to help with any issues. Please do let us know via email if we can help with anything else. Love from all at Rose & Grey x

Avis sur des produits

They are beautiful chairs. I believe they are hand weaved because the weave on each chair is slightly different and the quality of one chair to another varies hugely. One chair was very loosely woven

...

Tout lire

Supports médiatiques téléchargés

Voir tous les supports médiatiques (5)

Joanna

Rose & Grey

4 months ago

Thank you for taking the time to leave us a review. We are so saddened to see the images of the stools. We will betaking this up with our supplier once we receive them back from you. As you say this is not the quality you would expect and nor do we. I can see that our customer service team have arranged to have some replacements sent out to you. I have not seen any issues with these stools previously and they are very popular so looks as thought you have just been unfortunate. Please do let our customer service team know if they can help further. Love from the Rose & Grey Team x

Client de confiance

5 months ago

Date d'achat : 27/03/2024

Ordering and delivery was very smooth, and I love the product

Joanna

Rose & Grey

4 months ago

Thank you so much for your great review. We are pleased to hear that you found the perfect side table. Thank you for shopping with us! Love from all at Rose & Grey x

Avis sur des produits

I love the beautiful, stylish shape and the quality of the wood. A perfect addition to my home. Very happy with the product.

Supports médiatiques téléchargés

Voir tous les supports médiatiques (1)

Joanna

Rose & Grey

4 months ago

Thank you so much for your 5* review of the Annabel Mango Wood Side Table. We are so happy to hear that you love it, thank you for your picture it looks gorgeous 🤍 We hope to welcome you back again soon! Love from the Rose & Grey Team x

Client de confiance

5 months ago

Date d'achat : 29/03/2024

Took a while to arrive

Joanna

Rose & Grey

4 months ago

Thank you for taking the time to leave us a review. We are sorry to hear that you received slow delivery - I have looked into your order and can see that you placed an order for a Mustard Made Locker that was on Pre-Order for early April. When placing an order for a Pre-Ordered item one of our Customer Service team will always reach out to advice the estimated due date. Thank you for shopping with us! Love from all at Rose & Grey x

Avis sur des produits

Love the colour, took a while to arrive and there is a dent at the bottom of one side.

Supports médiatiques téléchargés

Voir tous les supports médiatiques (1)

Joanna

Rose & Grey

4 months ago

Thank you for your review for your lovely Mustard Made Skinny Locker. I am so sorry to see that there is some damage to one of the panels - I will send you an email now to sort this for you. We work closely with Mustard Made and we are always happy to resolve any issues as quickly as possible. We hope we can welcome you back again. Love from all at Rose & Grey x

5 months ago

Date d'achat : 29/03/2024

Ce que AP a dit à propos de Rose & Grey:

Sturdy and comfortable

Joanna

Rose & Grey

4 months ago

Thank you for taking the time to leave us a 5* review - we are glad to hear you find your stool sturdy and comfortable. We hope we can welcome you back again soon! Love from all at Rose & Grey x

Avis sur des produits

Natalie

5 months ago

Date d'achat : 25/03/2024

Joanna

Rose & Grey

4 months ago

Thank you for leaving us a 5* review. We hope we can welcome you back soon! Love from all at Rose & Grey x

Avis sur des produits

Rob

London

5 months ago

Date d'achat : 24/03/2024

Ce que Rob a dit à propos de Rose & Grey:

Fast delivery, good well packaged and arrived in perfect condition.

Joanna

Rose & Grey

4 months ago

Hi Rob Thank you for your lovely 5* review. We are glad to hear that you received you stool quickly and well packaged. Thank you for choosing to shop with us! Love from all at Rose & Grey x

Avis sur des produits

Vivi

London

5 months ago

Date d'achat : 27/03/2024

Ce que Vivi a dit à propos de Rose & Grey:

The costumer service was outstanding. I received a broken item, I sent an email about the issue, the next day I received a new item.

Joanna

Rose & Grey

4 months ago

Hi Vivi Thank you so much for your lovely review, we really appreciate your kind words. We are glad we were able to rectify the broken glass quickly for you. Thank you for shopping with us and hope we can welcome you back again soon! Love from all at Rose & Grey x

Avis sur des produits

Vous n’avez pas été invité(e) à fournir un avis ?

À propos de Rose & Grey

Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts. Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.

Tout lire

0161 926 8763

31 Atlantic Street, Altrincham, Cheshire, WA14 5FA, United Kingdom

Assistance à la clientèle

Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo

Rose & Grey Commentaires

Amhara Wood & Jute Woven BenchBrilliant service and price from Rose & Grey(2) commentaires en plus sur ce produitVoir le site Internet du produit

Large Industrial Mirror with ShelfGreat item!!! We loved the mirror. Though the amount of unrecyclable packaging used was way too much. Would be great if they could consider ways of re...(1) commentaires en plus sur ce produitVoir le site Internet du produit

Small Stone Table LampEasy to put together & it gives off a lovely glow light!(1) commentaires en plus sur ce produitVoir le site Internet du produit

Natural Woven Counter ChairThey are beautiful chairs. I believe they are hand weaved because the weave on each chair is slightly different and the quality of one chair to anoth...(1) commentaires en plus sur ce produitVoir le site Internet du produit

Annabel Mango Wood Side TableI love the beautiful, stylish shape and the quality of the wood. A perfect addition to my home. Very happy with the product.(1) commentaires en plus sur ce produitVoir le site Internet du produit

Mustard Made Lockers - The Skinny Tall Locker - Blush PinkLove the colour, took a while to arrive and there is a dent at the bottom of one side.(1) commentaires en plus sur ce produitVoir le site Internet du produit

Weathered Oak Stool(34) commentaires en plus sur ce produitVoir le site Internet du produit

Organic Circle VaseGreat!(1) commentaires en plus sur ce produitVoir le site Internet du produit

Weathered Oak StoolIncredibly well made, gorgeous looking and comfortable to sit on. What’s not to like(34) commentaires en plus sur ce produitVoir le site Internet du produit

Set of 2 Emerald & Orange Cocktail GlassesBeautiful glasses. Excellent costumer service.(3) commentaires en plus sur ce produitVoir le site Internet du produit

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?