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Avis sur The Burgess Group | Avis sur le service client de https://www.feefo.com/reviews/the-burgess-group | Feefo

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Client de confiance

5 years ago

Date d'achat : 23/08/2019

Helpful at all times and good on communication. Always returned phone calls and emails in good time and happy to answer any questions

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Client de confiance

5 years ago

Date d'achat : 05/09/2019

Excellent showroom and advice from Sue and Edward.

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Mr and Mrs Arthey

Woodbridge

5 years ago

Date d'achat : 17/08/2019

Ce que Mr and Mrs Arthey a dit à propos de The Burgess Group:

Everything was done well. information, timekeeping, installation and courtesy. A highly efficient organisation with pleasant and efficient staff.

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Client de confiance

5 years ago

Date d'achat : 02/08/2019

Excellent customer service. Good product, well installed by knowledgable/polite installers who thoroughly cleared up afterwards/

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Client de confiance

5 years ago

Date d'achat : 11/07/2019

The whole experience from start to finish was characterised by excellent service from everyone involved. John especially went out of his way to answer any queries

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Mr and Mrs Bowman

5 years ago

Date d'achat : 11/12/2018

Ce que Mr and Mrs Bowman a dit à propos de The Burgess Group:

Window is very good, but there was lack of care in finishing the installation resulting in a very untidy looking finish on the stucco exterior of our home. I have asked a local builder if he could m

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Edward

The Burgess Group

5 years ago

HI Thank you for leaving a review. I am very sorry you were unhappy with the external finish. On investigation I now understand the specialist render finish was meant to have been completed by a third party; I am pleased to confirm this work is now in hand and I look forward to seeing you once completed. Kind regards Edward Director

Mr and Mrs Bowman

5 years ago

Wonderful. Burgess certainly delivered on their word; they appointed a professional exterior stucco specialist. He arrived, understood the problem with the unusual stucco and made good, cutting back to brick work, re-rendering and texturing the window surround to blend with the existing stucco. We are very pleased with the work and the Burgess group have covered the cost of the work. A big thank you. This company obviously prides itself on customer service and satisfaction and have shown themselves to be of high integrity when things go wrong; this is a high quality attribute and reassuring. Well done.

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Client de confiance

5 years ago

Date d'achat : 06/06/2019

All very efficient and we were pleased with every stage of the process. Particularly pleased with the fitters who had great attention to detail and cleared up perfectly after the work was finished.

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Ms C.S.

5 years ago

Date d'achat : 11/12/2018

Ce que Ms C.S. a dit à propos de The Burgess Group:

Very happy with our door which is of an extremely good quality. We opted for UPVC and it looks great with easy maintenance. Delivery and installation were on time and the finished product is great.

Edward

The Burgess Group

5 years ago

Hi Ms Schroeder Thank you very much for taking the trouble to leave a review. I am thrilled you are so happy with your new door and hope you enjoy the benefits for many years to come. Do pop in our Woodbridge showroom for coffee whenever passing. Kind regards Edward Director

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Mrs Middleton

5 years ago

Date d'achat : 11/12/2018

Ce que Mrs Middleton a dit à propos de The Burgess Group:

The quality of the Windows and the work done is excellent. Unfortunately I have had some problems with some damage made to my door frame during the fitting which the company has promised to fix but 4

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Edward

The Burgess Group

5 years ago

Hi Thank you for taking the trouble to leave a review - I do appreciate it. Having looked into your complaint regarding your door I now understand you purchased it from a different company and thus any after-sales issues would be dealt with via Timber Windows Essex and indeed The Burgess Group. I hope the windows we supplied and installed provide many years of enjoyment. Kind regards Edward Burgess Director

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Mr and Mrs Rainbow

5 years ago

Date d'achat : 11/12/2018

Ce que Mr and Mrs Rainbow a dit à propos de The Burgess Group:

They need to provide. in the later stages after the ten years . but they don't want to know. I needed new outside handles and would have been happy to pay as the are not covered.we also wanted a porch

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Edward

The Burgess Group

5 years ago

Hi Thank you for taking the trouble to leave a review. I remember your project well, in fact I recall we were fortunate to carry out several projects for your neighbours in the close. Where have all the years gone!?! I am very sorry you feel let down by my company. Just to confirm I have left several messages on your mobile since your visit to our Woodbridge showroom. The number you left does go straight to an answerphone. I would be pleased to help with the faulty handles and indeed would be delighted to discuss a new porch. Just in case you do not recognise the telephone numbers I have called from, they are: 07771 635700 / 0394 386666. I shall keep trying to contact you. Kind regards Edward Director

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À propos de The Burgess Group

We’ve been working with discerning homeowners just like the Parkers for more than 20 years. They’ve all been delighted with how their elegant new windows and doors transform their property. So pleased, in fact, that they’re happy to refer us to their friends. If you’re thinking about improving your home, first take a look through our products on this website. But the best way to truly experience our superior build quality and innovative designs is to visit our showrooms in Woodbridge or Bury St Edmunds. We go the extra mile to ensure you get the absolute best out of the home you love.

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01394 386666 or 07771635700

8 Fornam Business Court, Bury Drift, Fornham, Suffolk, IP31 1SL, United Kingdom

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