Hi John,
I'd like to apologise for the significant inconvenience. We use express post for all our NZ shipments and these are usually delivered within 2-4 business days so I appreciate your frustration.
I am very sorry and surprised to hear you were unable to collect your shipment when you contacted NZ Post. This is highly unusual, we've sent you a message to discuss this further and will certainly be investigating this.
In the meantime, we're more than happy to organise a replacement shipment to be sent to you via express post at no cost. We've sent you a message to re-confirm your address details, so please get back to us when it is convenient.
To clarify the issues you raised regarding the tracking details. Shortly after your order was dispatched you were sent an email with tracking details, these were the correct details and I apologise if this email was in anyway unclear.
You then contacted us and we provided you with an incorrect tracking number, this was an error and we apologise. Once pointed out we quickly provided you with the correct tracking number as per the original email.
As mentioned earlier we've sent you a message to discuss your replacement shipment, looking forward to hearing back from you.
Cheers
Sean
