Thank you you for your feedback. We take great care (and pride) to make sure that we are transparent with the customer on our website and whilst understand and accept that this is your impression, we do find that most people are able to distinguish between 'available now' and 'available from DD/MM/YY'.
We sell a wide range of product variants (over 26,000) many of which (on our furniture side) are available for delivery with a lead time. Unexpected demand also causes us from time to time to go our of stock, but if we have a purchase order placed from a regular supplier for delivery within a short time we reflect that in the 'available from' date and feel it is right to make those items which WILL be coming to us, available for sale. We also confirm with customers when they have ordered (as we did with yourself) that they are happy to wait until the product arrives and if we are notified of a delay by the supplier will contact the customer again. If we have no stock and no purchase order and the item is not made to order then the item cannot be ordered.Thus whilst I'm happy to listen to ideas about how we could make our future stock date clearer, at this point in time I'm satisfied that there is not basis for your remarks or description.
I'm sorry that it took you 2 emails to clarify this and I have reminded our team to take account of all questions. Given the slight delay we also, on reflection, could have used a slightly faster next day delivery service and thus I have instructed our team to process a small partial delivery refund to reflect that we didn't do this.
Thanks you again for your feedback and I hope our explanation is helpful and the small gesture of goodwill encourages you to give us another chance to prove that you need not shop elsewhere.
